contact center Jobs in chicago, il

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Sr Contact Center Delivery Manager (32461)

Myticas LLC

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Chicago, Illinois, USA

Contract

Myticas direct client is seeking Sr Contact Center Delivery Lead for one of their direct clients located at Waukegan, IL (100% remote). Duration: 6+ Months Contract (Possible further extension) Required Skills/Qualifications/Experience: Experience working in a Contact center environment with strong understanding of IVR, phone systems, call center technologies Bachelor's Degree with 6 years' experience in Business Information Services, or Computer Sciences preferred. Proven experience in Projec
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Posted 5 days ago | Updated 7 hours ago

Senior Delivery Lead / Contact Center / REMOTE

Motion Recruitment Partners, LLC

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Remote or North Chicago, Illinois, USA

Full-time

We have a fully remote opportunity for a driven Senior Delivery Lead to work in our client's Contact Center Solutions Technology team. This team within their BTS Technology enables the rest of their associates in Contact Center Operations carry out its mission in serving their patients. A Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams. Key responsibilities include
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Posted 12 days ago | Updated 6 hours ago

Genesys Contact center engineer (REMOTE)

HL Solutions LLC

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Remote

Contract

Job Title: Infrastructure Engineer Genesys (REMOTE) Job Description: Reason: Special Project - ACT Avaya to Cisco migration 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.Advanced Contact Center Call Flows and script design.Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration.Must have experience in Genesys Voice, Emai
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Posted 11 days ago | Updated 2 days ago

Product Manager + IVR + Contact Center

Apex 2000

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Remote

Contract

Hello This is Prasad from Apex-2000.We have a job position for a Product Manager.The End client is not mentioned Yet.The Implementing Company is Infosys.Contract based job.Remote with occasional travel to client office JD:We are looking for an experienced Product Manager to lead IVR implementation program at a regional US Bank Key Requirements Deep knowledge in IVR and contact center implementationsThe candidate should have a strong background in leading business requirement definition and tr
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Posted 2 days ago

Product Owner- Contact Center

Appic Solutions

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Remote

Full-time

Product Owner- Contact Center **NOT OPEN FOR C2C-ONLY OPEN FOR W2 FULL TIME SEEKERS LOCATION:- REMOTE Ideal Candidate This candidate will have previous Product Owner experience running an agile team with all applicable ceremonies. This person would be working from a product perspective on developing Contact Center tools such as IVR/IVAs and agent desktops. The PO position would be responsible for setting the priorities of what the agile teams will work on in each sprint and ensuring that the
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Posted 4 days ago | Updated 3 days ago

Contact Center Software Engineer

INSPYR Solutions

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Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve
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Posted 22 days ago | Updated 5 hours ago

Customer Service Analysts/Contact Center Support - Remote

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin) Duration: 12+ Months Pay rate: $13.50/hr. W2 without benefits max Note: Remote worker verification pro
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Posted 3 days ago | Updated 3 days ago

Customer Service Analysts/Contact Center Support - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.Closed workspace (any room that can be closed by a door, office, bedroom, etc.)No shared living spaces unless living aloneIf the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)Highspeed Internet verification (screenshot of bandwidth, Fi
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Posted 3 days ago | Updated 1 day ago

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

ERPMark Inc

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Remote or New York, New York, USA

Third Party, Contract

Role : Product Owner for Acqueon Dialer Location: Remote Contract EST Zone Preferred Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio. Key Responsibilities: Define and maintain the product vision and roadmap for Acqueon Dialer solutions. Collaborate with stakeholders to align dialing strategies with business objectives. Gat
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Posted 4 days ago

Genesys Routing and Design

VISION INFOTECH INC.

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Pennsylvania, USA

Contract, Third Party

Hi, Hope you're doing well!! Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at Position Genesys Routing and Design Location 100% Remote Duration 6+ Months LinkedIN Client won't be able to sponsor any visa Requirements: 7 years of experience in Information Technology and Application Support. Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advance
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Posted 2 days ago

Product Owner (Acqueon Dialer)

Rivi Consulting Group

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Remote

Contract

Seeking an experienced and driven Product Owner specializing in Call Center Dialer Management with a deep understanding of Acqueon s platform and its integration with contact center solutions like Twilio. This role will serve as the key liaison between business stakeholders, technical teams, and third-party vendors to optimize outbound and inbound dialing strategies, improve customer engagement, and ensure the seamless operation of the Acqueon suite. The ideal candidate will have a strong backgr
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Posted 4 days ago

Genesys Routing and Design Architect

Hecta Data LLC DBA Vilwaa

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Remote

Contract

Job Title : Genesys Routing and Design Architect Job Type: Contract Location: Remote Duration: :Long Term Start Date: Immediate About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things. We are seeking an experienced Genesys Routing and Design Architect-Remote with deep expertise in Multi-Cloud Landing Zone to lead and deliver end-to-end enterprise transforma
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Posted 2 days ago | Updated 1 day ago

Senior Genesys Engineer

Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 40 days ago | Updated 7 hours ago

Customer Service Representative CWB (Bilingual Spanish)

Sunrise Systems, Inc.

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Chicago, Illinois, USA

Contract

Job Title: Customer Service Representative CWB (Bilingual Spanish) Location: Chicago, IL 60631 Duration: 6 Months (Possible Extension or Conversion) Position Type: Hourly contract Position (W2 only) Note: Bilingual candidates only Interview process-Onsite interview Conversion Annual Salary Range is $42K-$44K Job Hours of operation 7:30am-8:00pm central time Job Schedule-5 days in office- Some Saturday hours may be required. TEMP TO PERM Job Hours-40 hours Job Summary: The CWB Representative r
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Posted 50 days ago | Updated 1 day ago

Business Analyst with Power BI

Sensiple Inc.

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Remote or Chicago, Illinois, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 17 days ago | Updated 1 day ago

Senior Developer - IT Digital Service

United Airlines

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Chicago, Illinois, USA

Full-time

Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Developer, IT will be responsible for the development of our critical applications within the cont
Posted 8 days ago | Updated 11 hours ago

Infrastructure Platform Manager

MMD Services, Inc

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Elmhurst, Illinois, USA

Full-time

We have several reputable client organizations who are looking for a skilled and experienced Infrastructure Platform Manager to join a long-term project. The ideal candidate should possess strong organizational and communication skills, with a proven ability to coordinate and manage projects effectively. The Infrastructure Architecture Manager will provide technical and managerial leadership, ensuring the strategic development, execution, and optimization of infrastructure technologies. This pos
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Posted 46 days ago | Updated 12 days ago

Manager - IT Application Development

United Airlines

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Chicago, Illinois, USA

Full-time

Description Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-i
Posted 60+ days ago | Updated 11 hours ago

Senior Cyber Security Engineer II (Customer Engagement Technology)

Walgreens

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Deerfield, Illinois, USA

Full-time

Job Description Job Summary Protect Customer Engagement Technology (CET) organization's systems, networks, and data from cyber threats that include but not limited to Contact Center Platforms, Genesys, IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible for building, designing, documenting, implementing, maintenance and managing complex security solutions, as well as conducting threat assessments, vulnerability analyses, and incident response. Staying up to date on the l
Posted 15 days ago | Updated 11 hours ago

Senior AWS Connect Developer

Sansar Tec

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Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 26 days ago