contact center Jobs in chicago, il

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Acqueon Dialer Product Owner | Contract | Remote

Anagha Techno Soft

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Remote

Contract

Job Title: Acqueon Dialer Product OwnerLocation: Remote (U.S. Based)Duration: Long-Term Contract / Full-Time PermanentType: W2 / C2C / 1099Start Date: ASAPIndustry: HealthCare Job DescriptionWe are seeking a Product Owner Acqueon Dialer to join our team and lead the optimization, integration, and expansion of our contact center dialer technology solutions. This is a remote position with long-term stability and growth opportunities. The ideal candidate will have strong experience in call center e
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Posted 2 days ago

NICE CXone Architect - REMOTE

SecureKloud Technologies Inc

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Remote

Contract

Job Title: NICE CXone ArchitectLocation: Remote USAJob Type: Long-Term ContractJob Summary:We are looking for a highly skilled NICE CXone Architect to lead the design, development, and implementation of cloud-based contact center solutions using NICE CXone. This role involves working closely with stakeholders to deliver scalable, secure, and high-performance solutions tailored to business needs. Key Responsibilities:Architect and design end-to-end solutions using NICE CXone platform. Build and o
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Posted 11 days ago | Updated 11 days ago

Amazon Connect Engineer

Centraprise Corp

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Remote

Full-time

Job Title: Amazon Connect Engineer Location: REMOTE Duration: Fulltime Employment (Permanent) Job Description Must Have Technical/Functional Skills Experienced Amazon Connect professional with at least 7 years of hands-on experience in designing, implementing, and optimizing cloud-based contact center solutions The ideal candidate will have expertise in AWS services, IVR design, call routing, and integration with third-party applications. Amazon Connect Core ExpertiseAmazon Connect Call Flows,
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Posted 9 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

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Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 29 days ago | Updated 29 days ago

Genesys Developer

Interon IT Solutions LLC

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Remote or Chantilly, Virginia, USA

Full-time, Contract

Key Responsibilities: Lead the migration of existing CRM/contact center solutions from KANA (Verint/KANA Enterprise) to Genesys Cloud/Genesys Engage. Analyze current KANA configurations, workflows, and APIs, and design equivalent functionality within Genesys. Develop, configure, and customize Genesys solutions including interaction flows, routing strategies, IVR, and digital channels. Integrate Genesys with CRMs, databases, and third-party applications via REST APIs, web services, or middleware.
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Posted 1 day ago

Network Engineer

Collabera LLC

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Remote or Charlotte, North Carolina, USA

Full-time

Location: Kennesaw, GA; Richmond, VA; Charlotte, NC Position: Network Engineer Duration: 12 months Job Description: MUST HAVES 10+ years of in-depth knowledge of carrier/transport and SIP access technologies Specifically within the telecommunication industry Cloud Contact Center experience SIP experience SBC (session border controls) Ribbon Must be highly motivated and a self-directed individual Ability to work with technical teams and business teams Go-getter Project management skills PLUSSES
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Posted 8 days ago | Updated 1 day ago

Production Support Engineer - Azure

Aquinas Consulting

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Remote

Full-time

Client is unable to sponsor the visa at this point of time or in the future so would require candidates who are authorized to work in the US without sponsorhip anytime now or in the future. Skills: Technical degree in computer science, computer engineering, or a related technical field Minimum 5 years of experience supporting software applications utilized in a contact center environment. Experience in a Microsoft Azure cloud environment Experience in C#. Experience working in both Agile and W
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Posted 2 days ago

CRM lead with Oracle Service Cloud

Info Way Solutions

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Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio
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Posted 23 days ago

MS Power Apps Portal Developer

Integrated Technology Strategies, Inc.

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Remote or Harrisburg, Pennsylvania, USA

Third Party, Contract

Title: MS Portal Developer Location: Remote(Travel Required to PA expenses are paid) Duration: Longterm Duties: Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.Create Technical tasks for the delivery of the user stories as needed in Azure Dev Ops.Create unit test cases and test scripts in Azure Dev Ops.Collaborate with technical leads, project managers, team leads, and other stakeholder
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Posted 1 day ago

Genesys & Oracle Cloud developer

Cloudious

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Remote or US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote Rate: $70/hr on C2C Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives i
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Posted 25 days ago | Updated moments ago

Genesys Routing and Design Architect

Pull Skill Technologies

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Remote

Contract, Third Party

Role: Genesys Routing and Design Architect Location: Remote Requirements 7 to 10 years of experience in Information Technology and Application Support.Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration.Must have experience in Genesys
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Posted 2 days ago | Updated 1 day ago

Yammer - Viva Engage Implementation Specialist

Sensiple Inc.

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Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 2 days ago | Updated 1 day ago

DHS HQ Desktop Support Services

SAIC

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Remote

Full-time

Job ID: 2506170 Location: REMOTE WORK, DC, US Date Posted: 2025-05-29 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: No Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security HQ Desktop Support Services 3.0 (DSS 3.0) contract. These positions will
Posted 2 days ago | Updated 8 hours ago

Staff Software Engineer - Genesys Technologies / (Hybrid /Onsite)

Visa Inc.

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Remote or Austin, Texas, USA

Full-time

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhe
Posted 13 days ago | Updated 10 hours ago

Rempte Position || Infrastructure Engineer (Genesys)

SanKar Inc

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Remote

Contract

Position: - Infrastructure Engineer (Genesys)Location: - Bloomfield CT (3 days a week) or RemoteType: - Contract to Hire Job Description Job Responsibilities:Design, deploy, and maintain VoIP and traditional telephony systems (e.g., Cisco, Avaya).Manage and troubleshoot SIP trunks, call routing, and dial plans.Monitor and optimize voice network performance, ensuring minimal latency and packet loss.Configure and support IP phones, softphones, voicemail, and unified messaging systems.Integrate voi
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Posted 9 days ago | Updated 3 days ago

Sr Fullstack Developer - AWS Connect

Daddy Recruiter LLP

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Remote

Contract

Job Title: Sr. Full Stack Engineer AWS Connect (Enterprise Applications | Fully Remote) 6 Months Contract to Permanent Hire Key Responsibilities - Design, develop, and maintain a scalable, cloud-native contact center platform using AWS Connect and supporting services. - Build clean, maintainable code in React (frontend) and Node.js/TypeScript (backend) within a microservices architecture. - Collaborate with enterprise architects, DevOps, and security teams to ensure systems meet high standards o
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Posted 12 days ago

Technical Product Owner with Acqueon Dialer

Sensiple Inc.

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Remote

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 2 days ago | Updated 1 day ago

Product Owner for Acqueon Dialer

Uniglobe Technologies, Inc

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Remote

Third Party, Contract

Role : Product Owner for Acqueon Dialer Location: Remote Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio. Key Responsibilities: Define and maintain the product vision and roadmap for Acqueon Dialer solutions. Collaborate with stakeholders to align dialing strategies with business objectives. Gather, analyze, and prioritize requirements from business teams and te
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Posted 4 days ago | Updated 2 days ago

AcqueonDialerProductOwner

S3 Staffing USA

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Remote

Contract

Acqueon Dialer Product Owner Location: Remote Duration: Long Term Contract/Permanent Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio. Key Responsibilities: Define and maintain the product vision and roadmap for Acqueon Dialer solutions. Collaborate with stakeholders to align dialing strategies with business objectives. Gather, analyze, and prioritize requirements
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Posted 3 days ago

AWS Connect Leader

Diverse Lynx Llc

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Remote

Contract

Role Name- AWS Connect Leader Location- Remote with some travel Full Time Role Note: We are not looking for AWS connect Architect. We are looking for AWS connect Leader who has experience in end to end implementation of AWS connect. Who has done Pre-sales, solutions, along with delivery. Apart from all these AI [ Conversational (must have) & Gen AI (Good to have) Solutions. Principle Duties and Responsibilities Experience of solutions for Contact Centers and digital channels Experience in buildi
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Posted 22 days ago