Help desk management jobs

Philadelphia, Pennsylvania

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4d ago

Help Desk Analyst Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Familiar with Jira Service Management. Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written co

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Contract

25 - 30

Principal AI Application Operations Engineer

Niskayuna, New York

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Today

Job Description Summary Responsible to drive ongoing management/maintenance of all Digital infrastructure, products, services & ops ensuring business continuity, capacity management, incident response & help desk mgmt. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role carries high levels of operational judgment and accountability, balancing autonomy with alignment to operating policy objectives. Key responsibilities span capacity management, incident r

Full-time

USD 137,700.00 - 229,600.00 per year

IT Service Desk Technical Lead (Operations)

Bethesda, Maryland

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: IT Service Desk Technical Lead (Operations) GDIT is currently seeking an IT Service Desk T

Full-time

USD 81,349.00 - 103,500.00 per year

Senior Technical Support Specialist

Evanston, Illinois

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26d ago

Department: MED-Central IT Salary/Grade: ITS/77 Job Summary: Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. M

Full-time

USD 77.00 per hour

Help Desk Lead

Montgomery, Alabama

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Today

Overview Bluewater Federal is looking for a Help Desk Lead to support the USAF at Maxwell AFB. The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations. Responsibilities Manage Level I, II, and help desk support for all BMx systems.Oversee ticket intake, triage, escalation, and queue performance.Monitor response-time compliance and o

Full-time

IT Site Support Tech II

Dayton, Ohio

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Today

Job Description: Our Opportunity: We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Dayton, Ohio Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment. What You Will Do: Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations. Customer Engagement: Interact with and educate customers

Full-time

1817 - Help Desk Specialist (F-35) - Onsite - Active Secret Required

Patterson, Ohio

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21d ago

ABOUT US Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other. Come and join our dynamic team! JOB DESCRIPTION Seeking a highly motivated and driven Help Desk Specialist to work Onsite supporting enterprise IT for our War-fighter

Full-time

USD 66,560.00 - 85,280.00 per year

Help Desk Team Lead - 305512

Patterson, Ohio

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Today

DNI is seeking a Help Desk Team Lead to support a mission-focused federal IT environment at Wright-Patterson Air Force Base, Ohio. This role leads day-to-day help desk and field service operations, serves as a primary point of contact for user support, and ensures incidents, service requests, documentation, and escalation activities are handled in accordance with contract requirements and service-level expectations. The Help Desk Team Lead is responsible for coordinating technician workload, ma

Full-time

Help Desk Technician - On Site

Westfield, New Jersey

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Today

Westfield Area YMCA seeks a Helpdesk Technician to play a vital role in keeping our organization connected, secure, and running smoothly. Job Description The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all. We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing a

Full-time

USD 25.00 - 30.00 per hour

Manager, Yardi Help Desk (Remote-US)

Remote

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Today

WELLTOWER - REIMAGINE REAL ESTATE WITH US At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday. We're looking for bold, independent thinkers who thrive

Full-time

Helpdesk Supervisor

El Segundo, California

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Today

Description Helpdesk Supervisor IB HQ, El Segundo The Helpdesk Supervisor will oversee the daily operations of the Helpdesk team supporting IB's offices. This role combines hands-on technical expertise, team leadership, and stakeholder engagement to ensure exceptional customer service and operational excellence across IT support functions. The ideal candidate is an experienced leader with a strong background in technical troubleshooting and helpdesk management, committed to maintaining servic

Full-time

USD 80,000.00 - 90,000.00 per year

Help Desk Manager

Rancho Palos Verdes, California

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Today

Help Desk Manager Location: Palos Verdes, CA (Onsite) Employment Type: 3 Month Contract-to-hire About the Role We are seeking an experienced, hands-on IT Manager to lead and scale our IT Help Desk operations. This role is responsible for managing a team of support professionals, driving service excellence, and continuously improving support processes and performance. The ideal candidate is a strong people leader with deep technical expertise, a customer-first mindset, and a proven ability to me

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Full-time

$0.00 - $90000 per annum

Help Desk Analyst

Philadelphia, Pennsylvania

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4d ago

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLinks eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills

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Contract

Depends on Experience

Help Desk

Independence, Oregon

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10d ago

For our Detroit based client we require a Help Desk consultant to work onsite in Independence (near Salem, OR. Experience doing government of public sector project is preferred.

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Full-time

$48

Help Desk Support

White Plains, New York

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Today

job summary: The IT Service Desk Manager tracks real-time web and mobile application transactions while delivering escalated support to the customer contact center. This role serves as a key liaison, identifying system issues, routing them to internal technical teams, and managing complex support tickets through resolution. location: White Plains, New York job type: Contract salary: $30 - 35 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Principal Responsibilities:

Contract

USD30 - USD35

Helpdesk Support

Los Angeles, California

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5d ago

Helpdesk Support Downtown Los Angeles. CA Salary Range: $55k to $69k Job SummaryThe Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key ResponsibilitiesRespond to customer inquirie

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Full-time

$55,000 - $69,000

IT Help Desk

San Jose, California

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Today

Pay rate: $25-30 per hour Responsibilities: Installing and configuring hardware and software components to ensure usability. Rack and stacking Server, lifting up to 50lb weight. Troubleshooting hardware and software issues. Ensuring electrical safety standards are met. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Install and configure systems which support infrastructure and/or R&D activities. Develop and maintain installat

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Contract

$25.00 - $30 per hour

Helpdesk Support

Nashville, Tennessee

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5d ago

Helpdesk Support Location: Nashville, TN Salary Range: $55k to $69k Job SummaryThe Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key ResponsibilitiesRespond to customer inquiries

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Full-time

$55,000 - $69,000

Help Desk Analyst

Malvern, Pennsylvania

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Today

Location: Malvern, PA Description: Our client is currently seeking a Help Desk Analyst 6+ Month Contract (can extend long term) Malvern, PA (onsite) **local candidates only** Responsibilities: Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues.Identifies, researches and resolves the most complex technical problems.Being a Help Desk Support responds to telephone, email and on line requests for technical support.Documents, tra

Contract

Help Desk Analyst

Quantico, Virginia

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24d ago

Job DescriptionJob Title: Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Job Description: Transform technology into opportunity as a Help Desk Analyst Tier 1. Shape whats next for mission-critical government projects while shaping whats next for your engineering career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ a

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Full-time

25 - 30