Description
Position location: Akron, OH Hybrid Schedule Pay: $18.00-$21.00
RESPONSIBILITIES & FUNCTIONS: Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with marketing and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing and sales initiatives. Identifying customer needs and taking proactive steps to maintain positive experiences. Working with internal teams to implement, evaluate, and inform of changes that can assist our customers. Logging technical issues, as well as customer compliments and complaints. Keeping informed of industry trends and new CRM technologies. Communicate with Leadership Connect and Act-On to update with different techniques. Updating our CRM with new, current, and old clients. Assisting marketing and sales teams with email blasts. Evaluating email blasts, updating opt outs and bounces, and tracking with data analytics. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Utilizing lists (web traffic, CRM, web tours, email campaigns, Fortune 500, customers changing companies, etc.) to generate sales leads for salespersons. Initiating new ideas for sales leads. Understanding when clients are removed from CRM, and work with sales support coordinator on sales leads. Learning process for sales renewals, while understanding goals and objectives from team. Providing weekly updates to the Global Marketing committee. Performing other duties as needed.
Requirements
QUALIFICIATIONS Be able to communicate clearly and precisely, both orally and in writing. Work as a team member and to promote a positive work environment. Physical ability to perform essential job functions. Participate in detail oriented Development programs offered by the company or sought out by employee. Able to adapt to change and meet deadlines. A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred. At least 2 years' experience as a customer experience specialist, or a similar customer support role. Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels. Exceptional interpersonal skills and a client-centered approach.
Innovation starts with people.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03340-0013517289
- Posted 1 day ago
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