Description We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high-performing contact center environment. Key Responsibilities Lead the end-to-end architecture of Genesys Cloud CX, including voice, dig