We are looking for Production Support Engineer - Remote / Telecommute for our client in Aliso Viejo, CA.
Job Title: Production Support Engineer - Remote / Telecommute
Job Location: Aliso Viejo, CA
Job Type: Contract
Job Overview:
Pay Range: $33.00hr - $38.00hr
Requirement/Must Have:
- 4+ years of experience in Production Support, Application Support, IT Operations, Database Operations, Observability, or Infrastructure Support.
- 1+ years of experience leading technical teams, incident response, operational governance, stakeholder management, and service ownership.
- Proficiency in SQL Server Administration and Support.
- Experience with Oracle Support and Operations.
- Experience with Datadog Administration and Observability.
- Knowledge of SSIS, SSRS, and Informatica.
- Experience in Incident and Problem Management.
- Experience with Performance Monitoring and Tuning.
- Experience in Production Support and SWAT Engagements.
- Ability to perform Root Cause Analysis.
- Experience in Monitoring and Alert Management.
- Ability to create and maintain Documentation and Runbooks.
- Strong verbal and written communication skills.
- A positive attitude and passion for technical support.
Responsibilities:
- Participate in daily operational support activities and assist engineers in troubleshooting and issue resolution.
- Support production incidents, critical escalations, and lead technical investigations.
- Support deployments, change implementation, and perform monitoring onboarding and configuration.
- Define monitoring standards and governance while creating and maintaining monitors and dashboards.
- Drive alert optimization, noise reduction, and improve monitoring coverage and observability maturity.
- Partner with application teams, DBAs, and engineering teams to support vendor engagements.
- Participate in P0/P1/P2 incidents and SWAT bridges to assess business and operational impact.
- Provide leadership and stakeholder updates during incidents and ensure corrective actions are taken.
- Lead Root Cause Analysis efforts to reduce recurring incidents and alert fatigue.
- Identify technical debt and improvement opportunities to enhance service reliability.
- Identify and prioritize automation opportunities and partner with automation engineers on operational workflows.
- Coach and mentor engineers to drive cross-training and knowledge sharing.
- Own KPI/SLA reviews and maintain governance dashboards and service metrics.
- Support migration activities and automation transformation roadmaps.
Nice to Have:
- AI and Automation Platforms.
- Power Automate.
- Playwright.
- Workflow Automation.
- Monitoring as Code.
- Reliability Engineering.
- Cloud Monitoring and Observability.
Skills:
- SQL Server.
- Oracle.
- Datadog.
- SSIS.
- SSRS.
- Informatica.
- APM Services.
- Precise.
- TeamQuest.
- Incident Management.
- Root Cause Analysis.
- Automation.
- Observability.
Qualification And Education:
- Hands-on technical leadership experience in operational health and reliability.
- Experience in service ownership for Datadog, SQL Server, and Oracle operations.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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