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Desktop Support Lead - Executive Services

Swoon Group

Allentown, Pennsylvania • Today

Easy Apply

Full-time

USD 35.00 - 40.00 per hour

Desktop Services Specialist (IT Customer Support - Journey)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

Lead Support Analyst

STAND 8

Remote • Today

Easy Apply

Contract

$1 - $60 per hour

Lead Technical Support Specialist

GE Vernova

Remote or Longmont, Colorado • Today

Full-time

USD 91,400.00 - 152,200.00 per year

Virtual Desktop Infrastructure Administrator

Quality Business Engineering

Remote or Key West, Florida • Today

Full-time

USD 90,000.00 - 100,000.00 per year

Virtual Desktop Infrastructure Administrator

ATG

Remote or Key West, Florida • Today

Full-time

Senior AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 114,600.00 - 252,100.00 per year

Lead Enterprise Data Steward

Penske Truck Leasing

Reading, Pennsylvania • Today

Full-time

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Yesterday

Full-time

USD 57,500.00 - 80,500.00 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Senior IT Systems Desktop Engineer

Modine Manufacturing Company

Remote • Today

Full-time

USD 85,000.00 - 142,000.00 per year

Data Operations Support Lead

General Dynamics

Remote • Today

Full-time

USD 169,604.00 - 229,464.00 per year

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 98,500.00 - 206,800.00 per year

Azure Virtual Desktop and Mobility Administrator

CACI International, Inc.

Remote • Today

Full-time

USD 75,200.00 - 158,100.00 per year

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Software Delivery Lead

Navigant Consulting

Remote • Today

Full-time

USD 155,000.00 - 259,000.00 per year

Onsite and Remote Desktop Support Opportunity Supporting TSA FOCUS

Leidos

Remote • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Desktop Support Engineer L1 - Remote US Only

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Sr. Endpoint Support (Desktop) Engineers - Remote

Connection

Remote or Schaumburg, Illinois • Today

Full-time

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Technician I

Envision LLC.

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Front End Engineering Manager, Firefox Desktop

Mozilla

Remote • Today

Full-time

USD 195,000.00 - 260,000.00 per year

Desktop Support Specialist

DK Consulting

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Desktop Packaging & Deployment Engineer (BigFix / Jamf)

IT Trailblazers, LLC.

Remote • 6d ago

Easy Apply

Contract

$30 - $40

QA Tester - Desktop Applications

M2S Tech Solutions

Remote or Overland Park, Kansas • 26d ago

Easy Apply

Full-time

Depends on Experience

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

SEP
Recruiting
Productivity
Presentations
Video
Testing
Audiovisual
Management
Network Design
Documentation
Executive Support
Mentorship
Remote Support
Microsoft Windows
Microsoft Office
Virtual Private Network
Mobile Devices
Computer Hardware
Communication
Leadership
Research
Network
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Information Technology
Computer Science
CompTIA
Microsoft
Technical Support

Summary

Location: Allentown,Pennsylvania
Expected Start Date: Sep 7, 2026

Swoon is actively hiring an Executive /C-Suite IT Support Lead Engineer to join the team!

What your day-to-day will look like?

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

What else you should know?
Job Title: Executive/C-Suite Desktop/IT Support Engineer
6-12-month contract role
Location - Allentown, PA
Hybrid Role - 3 days a week on-site
Hourly Rate - $35-$40 an hour

What's Next?
Apply Now!

#DCEJobs #DICEJobs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360791
Position Id: 100150
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

View Profile

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Job Details

Skills

SEP
Recruiting
Productivity
Presentations
Video
Testing
Audiovisual
Management
Network Design
Documentation
Executive Support
Mentorship
Remote Support
Microsoft Windows
Microsoft Office
Virtual Private Network
Mobile Devices
Computer Hardware
Communication
Leadership
Research
Network
TCP/IP
DNS
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CompTIA
Microsoft
Technical Support

Summary

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

Dice Id: 10360791
Position Id: 100150
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Philadelphia, Pennsylvania

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Full-time

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