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Desktop Support Lead - Executive Services

Swoon Group

Allentown, Pennsylvania • Today

Easy Apply

Full-time

USD 35.00 - 40.00 per hour

Remote Sr. Virtual Desktop Lead - Virtual Desktop (VA ESOM)

Kentro

Remote • Today

Full-time

USD 117,083.20 - 132,683.20 per year

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Remote or Pewaukee, Wisconsin • Today

Full-time

USD 68,436.68 per year

Remote Sr. Systems Administrator - Virtual Desktop (VA ESOM)

Kentro

Remote • Today

Full-time

USD 114,566.40 - 129,854.40 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Remote Project Manager - Virtual Desktop Services (VA ESOM)

Kentro

Remote • Today

Full-time

USD 157,000.00 - 160,000.00 per year

Lead Support Analyst

Eliassen Group

Remote or Almont, Colorado • Today

Contract

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Remote System Administrator - Virtual Desktop (VA ESOM)

Kentro

Remote • Today

Full-time

USD 70,782.40 - 80,225.60 per year

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Software Engineering Lead

Amyx Inc

Remote or O'Fallon, Illinois • Today

Full-time

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Sr Staff Desktop Systems Engineer

Dexcom

Remote or San Diego, California • Today

Full-time

USD 141,800.00 - 236,400.00 per year

Desktop Engineer Mac & Ubuntu

Xoriant Corporation

Remote • 17d ago

Easy Apply

Contract

$60 - $70

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

SEP
Recruiting
Productivity
Presentations
Video
Testing
Audiovisual
Management
Network Design
Documentation
Executive Support
Mentorship
Remote Support
Microsoft Windows
Microsoft Office
Virtual Private Network
Mobile Devices
Computer Hardware
Communication
Leadership
Research
Network
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Information Technology
Computer Science
CompTIA
Microsoft
Technical Support

Summary

Location: Allentown,Pennsylvania
Expected Start Date: Sep 7, 2026

Swoon is actively hiring an Executive /C-Suite IT Support Lead Engineer to join the team!

What your day-to-day will look like?

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

What else you should know?
Job Title: Executive/C-Suite Desktop/IT Support Engineer
6-12-month contract role
Location - Allentown, PA
Hybrid Role - 3 days a week on-site
Hourly Rate - $35-$40 an hour

What's Next?
Apply Now!

#DCEJobs #DICEJobs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360791
Position Id: 100150
Posted 1 hour ago

Fitment

Dice Job Match Score™

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Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

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Job Details

Skills

SEP
Recruiting
Productivity
Presentations
Video
Testing
Audiovisual
Management
Network Design
Documentation
Executive Support
Mentorship
Remote Support
Microsoft Windows
Microsoft Office
Virtual Private Network
Mobile Devices
Computer Hardware
Communication
Leadership
Research
Network
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Information Technology
Computer Science
CompTIA
Microsoft
Technical Support

Summary

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

Dice Id: 10360791
Position Id: 100150
Posted 1 hour ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Executive Technology Support Specialist

Allentown, Pennsylvania

•

Today

Contract

Deskside Technician II

Collegeville, Pennsylvania

•

Today

Easy Apply

Contract

Market

Desktop Support Specialist

Florida

•

Today

Full-time

USD 40,000.00 - 45,000.00 per year

Assistant Computer Systems Administrator

Philadelphia, Pennsylvania

•

11d ago

Easy Apply

Full-time

68, 013 - 128, 221