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Desktop Support Lead - Executive Services

Allentown, PA, US • Posted 49 minutes ago • Updated 49 minutes ago

Full Time

On-site

USD $35.00 - 40.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

SEP
Recruiting
Productivity
Presentations
Video
Testing
Audiovisual
Management
Network Design
Documentation
Executive Support
Mentorship
Remote Support
Microsoft Windows
Microsoft Office
Virtual Private Network
Mobile Devices
Computer Hardware
Communication
Leadership
Research
Network
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Information Technology
Computer Science
CompTIA
Microsoft
Technical Support

Summary

Location: Allentown,Pennsylvania
Expected Start Date: Sep 7, 2026

Swoon is actively hiring an Executive /C-Suite IT Support Lead Engineer to join the team!

What your day-to-day will look like?

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

What else you should know?
Job Title: Executive/C-Suite Desktop/IT Support Engineer
6-12-month contract role
Location - Allentown, PA
Hybrid Role - 3 days a week on-site
Hourly Rate - $35-$40 an hour

What's Next?
Apply Now!

#DCEJobs #DICEJobs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360791
Position Id: 100150
Posted 49 minutes ago

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

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