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IT Support Technician III

University of Georgia

Athens, Georgia • Today

Full-time

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • 3d ago

Easy Apply

Contract

$18 - $19.05

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Quality Control Technician III

Cynet Systems

Athens, Georgia • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Level III IT Technician

TeamLogic of Colorado Springs

Remote • Yesterday

Full-time

105000 - 110,000

Lead IT Technician

GDH

Remote • 10d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Customer Support - Journey (Project)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

IT Customer Support - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 97,476.00 per year

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • Yesterday

Full-time

60000 - 70000

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT Technician II

Lennar Corp

Remote or Tallahassee, Florida • Today

Full-time

Certified Pharmacy Technician

Diversified Systems, Inc.

Remote • 12d ago

Easy Apply

Third Party, Contract

Depends on Experience

Field Services Technician

GDH

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Professional Specialist

University of Georgia

Athens, Georgia • Today

Full-time

USD 46,000.00 per year

ITPA12 - Application Developer

State of Michigan

Remote or Lansing, Michigan • Today

Full-time

USD 33.45 - 48.09 per hour

Operations Supervisor

NuAxis LLC

Remote or Hybrid • Today

Full-time

Lead DS Engineer Travel

General Dynamics

Remote • Today

Full-time

USD 107,744.00 - 126,500.00 per year

Looking For____Desktop Support Specialist I (W2 Position)

Anveta Inc

Remote • 10d ago

Easy Apply

Contract

Depends on Experience

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

ITPA12 - Senior Salesforce Application Developer

State of Michigan

Remote or Lansing, Michigan • Today

Full-time

USD 33.45 - 48.09 per hour

ITPA P11 Application Developer

State of Michigan

Remote or Dimondale, Michigan • Today

Full-time

USD 24.32 - 44.63 per hour

Field Service Technician

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Application Architect Intermediate - IT Specialist 15

State of Michigan

Remote or Lansing, Michigan • Today

Full-time

USD 40.71 - 60.15 per hour

Information System Security Officer (ISSO)

CACI International, Inc.

Remote • Today

Full-time

USD 90,300.00 - 189,600.00 per year

IT Functional Architect - CE Field Service

Toyota Material Handling North America

Remote • Today

Easy Apply

Full-time

USD 94,020.00 - 120,540.00 per year

Job Details

Skills

Reporting
Accessibility
Higher Education
Accountability
FLSA
Microsoft
ITIL
Learning Management
ACMT
Technical Support
Help Desk
IT Operations
NATURAL
IT Management
Service Delivery
Customer Support
Information Technology
Customer Service
Network
Microsoft Windows
Operating Systems
Presentations
System Integration Testing
Project Management
Preventive Maintenance
Performance Management
IT Security
Finance
Printers
Software Support
Hardware Troubleshooting
Management
Audiovisual
Training
Knowledge Base
Documentation
Computer Hardware
Inventory
Innovation
Educational Technology
Policies and Procedures
Teaching
Collaboration
Recruiting
Asterisk
Oracle Linux

Reporting
Accessibility
Higher Education
Accountability
FLSA
Microsoft
ITIL
Learning Management
ACMT
Technical Support
Help Desk
IT Operations
NATURAL
IT Management
Service Delivery
Customer Support
Information Technology
Customer Service
Network
Microsoft Windows
Operating Systems
Presentations
System Integration Testing
Project Management
Preventive Maintenance
Performance Management
IT Security
Finance
Printers
Software Support
Hardware Troubleshooting
Management
Audiovisual
Training
Knowledge Base
Documentation
Computer Hardware
Inventory
Innovation
Educational Technology
Policies and Procedures
Teaching
Collaboration
Recruiting
Asterisk
Oracle Linux

Summary

Posting Details

Posting Details

Posting Number

S15729P

Working Title

IT Support Technician III

Department

Warnell-Information Tech

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

standard work hours 8AM to 5PM M-F

Advertised Salary

commensurate with experience

Posting Date

09/10/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

10/01/2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

IT Support Technician III

FLSA

Non-Exempt

FTE

1.0

Minimum Qualifications

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications

5yr. pc and mac troubleshooting

Microsoft desktop certifications

ITIL certifications

Learning Management Systems Certifications (experience Brightspace)

Comp TIA A+

Apple Certified Mac Tech (ACMT)
A/v certifications (AVIXA, Extron)

Position Summary

The IT Specialist provides comprehensive technical support and technology services for the department, serving as a primary resource for help desk operations, classroom technology, and audiovisual systems. This position independently diagnoses and resolves technical issues, supports faculty, staff, students, and departmental users, and ensures reliable technology operations across instructional and administrative environments. Due to the natural flux of UGA's staff, faculty, and students, the applicant must be self-motivated and proactive in identifying and solving issues related to the spaces used by the people we support. The role leads classroom and A/V technology management, coordinates technology projects and equipment lifecycle planning, develops recommendations for technology solutions and standards, and provides guidance and training to support effective service delivery and a high level of customer support.

Knowledge, Skills, Abilities and/or Competencies

Demonstrates technical knowledge and proficiency in information technology support acquired through education, training, certifications, and/or relevant professional experience.
Strong interpersonal and customer service skills with the ability to communicate effectively and provide responsive support in fast-paced, time-sensitive environments.
Proven ability to diagnose, troubleshoot, and resolve issues involving computer hardware, software, network connectivity, and related technology systems.
Intermediate to advanced knowledge of Windows and Apple operating systems, computer hardware, software applications, and audiovisual technologies, including presentation, conferencing, and control systems.
Demonstrates the ability to learn quickly.

Physical Demands

Work in a standard office environment.
Sit and work at a computer workstation for extended periods of time.
standard work hours add 8AM to 5PM M-F

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Hardware and Software Support

Advise on the purchase, configuration, maintenance, and support of Warnell workstations, printers, and related software. Support includes troubleshooting, basic hardware repair, and coordinating with manufacturers to initiate warranty requests.

Percentage of time

35

Duties/Responsibilities

Oversee Classroom and Lab Technology Education

Conduct independent periodic trainings for faculty and staff on classroom and lab technology. Monitor classrooms and computer labs; maintain classroom technology, including computers and audiovisual systems; and provide timely support to instructors and students. Conduct periodic training for faculty and staff on classroom and lab technology.

Percentage of time

35

Duties/Responsibilities

Create and maintain knowledge base documentation and instructional materials

Document current IT procedures and create, update, and maintain instructional materials for classroom equipment, checkout technology, and departmental hardware and software.

Percentage of time

15

Duties/Responsibilities

Create and maintain a record keeping system in order to track inventory and keep up with all of Warnell's IT equipment location. This includes all Warnell inventoried items that could be checked out by Warnell Faculty and Staff. This should be accurate and up to date at all times.

Percentage of time

10

Duties/Responsibilities

Facilitate innovation and development

Stay current on instructional technology, UGA policies and procedures, and modern teaching methods. Advise and collaborate on equipping Warnell classrooms with current technologies. Perform other related duties as assigned.

Percentage of time

5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Malissa Russell

Recruitment Contact Email

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a valid Driver's license?

YES

NO

Applicant Documents

Required Documents

Resume/CV

Cover Letter

Unofficial Transcripts

List of References with Contact Information
Optional Documents

Unofficial Letters of Recommendation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 80184249
Position Id: c60b5aff5de9d6b134eebe5f1be9814a
Posted 10 hours ago

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Job Details

Skills

Reporting
Accessibility
Higher Education
Accountability
FLSA
Microsoft
ITIL
Learning Management
ACMT
Technical Support
Help Desk
IT Operations
NATURAL
IT Management
Service Delivery
Customer Support
Information Technology
Customer Service
Network
Microsoft Windows
Operating Systems
Presentations
System Integration Testing
Project Management
Preventive Maintenance
Performance Management
IT Security
Finance
Printers
Software Support
Hardware Troubleshooting
Management
Audiovisual
Training
Knowledge Base
Documentation
Computer Hardware
Inventory
Innovation
Educational Technology
Policies and Procedures
Teaching
Collaboration
Recruiting
Asterisk
Oracle Linux

Reporting
Accessibility
Higher Education
Accountability
FLSA
Microsoft
ITIL
Learning Management
ACMT
Technical Support
Help Desk
IT Operations
NATURAL
IT Management
Service Delivery
Customer Support
Information Technology
Customer Service
Network
Microsoft Windows
Operating Systems
Presentations
System Integration Testing
Project Management
Preventive Maintenance
Performance Management
IT Security
Finance
Printers
Software Support
Hardware Troubleshooting
Management
Audiovisual
Training
Knowledge Base
Documentation
Computer Hardware
Inventory
Innovation
Educational Technology
Policies and Procedures
Teaching
Collaboration
Recruiting
Asterisk
Oracle Linux

Summary

Fitment
Dice Job Match Score™

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