Call Center Operations Site Manager / On-Site Supervisor – Temporary Staffing &

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking Site Manager / On-Site Supervisor professionals for our client in Austin, TX 78723. This is a temporary contract assignment supporting high-volume contact center staffing operations. We are seeking 1 Site Manager and 2 On-Site Supervisors. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Site Manager / On-Site Supervisor
Openings: 1 Site Manager + 2 On-Site Supervisors
Location: Austin, TX 78723
Duration: Temporary Contract
Work Schedule: On-site; schedule flexibility required to support contact center operating hours
Pay Rate: Site Manager: $35–$38/hr W2 | On-Site Supervisor: $27–$30/hr W2

Responsibilities for this position include, but are not limited to:

Site Manager:

• Lead day-to-day on-site staffing operations for high-volume contact centers.
• Oversee temporary/contract personnel and on-site supervisors.
• Manage staffing, workforce coverage, attendance, scheduling, performance, and employee relations.
• Coordinate recruiting, onboarding, training, retention, replacements, and urgent staffing needs.
• Monitor workforce KPIs, SLAs, staffing activity, attrition, and performance reporting.
• Coordinate timesheet/payroll administration and employee-related issues.
• Serve as a primary operational contact with client management.
• Support account reviews and ensure compliance with client policies and contract requirements.

On-Site Supervisor:

• Provide direct, day-to-day on-site supervision of temporary/hourly/contract employees.
• Monitor attendance, reliability, productivity, quality, and professional conduct.
• Manage schedules, absences, replacement coverage, and staffing shortages.
• Coach employees and address performance, behavioral, and workplace issues.
• Support onboarding, orientation, training, engagement, and retention.
• Support timesheet/payroll administration and workforce reporting.
• Maintain employee documentation and escalate issues as required.
• Communicate with client leadership regarding staffing and employee performance.
• Participate in account reviews, job fairs, and other staffing activities as required.

To be considered for this position, you should have:

Site Manager:

• Experience managing large-scale temporary, contingent, or hourly workforces.
• Call center/contact center or high-volume customer service experience.
• Experience managing supervisors/team leads and large employee populations.
• Staffing operations, recruiting, onboarding, training, and retention experience.
• Experience with attendance, scheduling, workforce coverage, employee relations, and performance management.
• Experience with timesheet/payroll administration and KPI/SLA reporting.
• Strong client/stakeholder management experience.
• Public-sector, Texas government, utility, 311/911, or emergency-response experience is highly preferred.

On-Site Supervisor:

• Direct supervision of temporary, hourly, contract, or customer service employees.
• Call center/contact center or high-volume customer service experience.
• Experience with attendance, scheduling, workforce coverage, and backfills.
• Employee coaching, performance management, and corrective-action experience.
• Employee relations and workplace issue resolution experience.
• New-hire onboarding, orientation, and training experience.
• Timesheet/payroll and workforce reporting experience.
• Strong client/stakeholder communication skills.
• Public-sector, Texas government, utility, 311/911, or multi-shift operations experience is highly preferred.

Additional Requirements for Both Positions:

• Must be able to work physically on-site in Austin, TX.
• Austin/Austin Metro candidates strongly preferred.
• Must have flexibility to support varying contact center schedules, including extended hours, weekends, holidays, or emergencies as required.
• Experience with Excel, ATS/VMS, workforce management systems, timekeeping systems, dashboards, and KPI reporting is preferred.

Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual