Desktop Support Technician – L2
Contract-to-Hire | Austin, TX (On-site 5 days/week)
Synergis’ client, a global leader in enterprise software solutions for database and systems management, has engaged us in a search for a Level 2 Desktop Support Technician to join their growing team. This role requires delivering best-in-class, “white glove” customer service by partnering with end users to resolve technical issues quickly and accurately. The primary responsibility is supporting employees onsite at the client’s Austin office.
Responsibilities (Background & Scope)
- Provide in-person and remote technical support for end users (approx. 70% in-person / 30% remote)
- Troubleshoot Windows, macOS, mobile devices, peripherals, network access, collaboration tools, and business applications
- Support device deployment and lifecycle activities (provisioning, imaging, application deployment, hardware replacement)
- Document, communicate, and resolve issues in ServiceNow (or comparable ITSM tool) aligned to IT service management standards
- Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows
- Support security tasks such as BitLocker validation, Microsoft Defender, and patch compliance
- Support identity/access tasks involving Microsoft Entra ID, Active Directory, and MFA
- Assist with initiatives including Windows 11 upgrades, device refreshes, and office moves
- Follow policies for asset tracking, inventory handling, device decommissioning, and data protection
- Use automation/reporting/remote assistance tools responsibly to improve support efficiency
- Cross-train teammates and participate in continuous improvement
Requirements
- 4–6+ years of in-person Desktop Support / Device Support / Support Center experience in a corporate environment
- Associate's Degree or 2+ years of college required
- Job stability - 3+ years with one company providing desktop support in a corporate environment
- Proven experience supporting end-user desktops, laptops, mobile devices, peripherals, and business applications
- Hands-on experience with ServiceNow or a comparable ITSM platform
- Working knowledge of macOS, Windows (current versions) and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) and browsers
- Exposure to Intune, Entra ID, Active Directory, endpoint compliance/security preferred
- Certifications such as CompTIA A+ / Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation, Apple, or similar (preferred)
Preferred Skills
- Strong Microsoft 365 support experience
- Knowledge of modern endpoint management and security practices
- Experience supporting executive/VIP users with professionalism and discretion
- Clear communication skills across technical and non-technical audiences
Additional Details
- Local Austin-area candidates only
- On-site 5 days/week (non-negotiable)
The hourly pay rate for this position is $30-$35/hr (dependent on factors including but not limited to client requirements, relevant experience, statutory considerations, and location). Benefits available to full-time employees may include medical, dental, vision, disability, life insurance, 401(k), and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws.
For immediate consideration, please forward your resume to
If you require assistance or an accommodation in the application or employment process, please contact
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX).
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