job summary:
The Events Technology Operations Lead owns the day-to-day operational success of the Self-Service Events program on the Splash platform, supporting a high-volume portfolio of over 3,800 global events annually. Positioned at the intersection of platform usage, compliance, and stakeholder enablement, this role ensures event readiness, oversees ticket triage, and enforces brand and regulatory standards for major global initiatives.
location: San Francisco, California
job type: Contract
salary: $52.38 - 62.38 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Manage end-to-end support operations and SLA queues for front-end platform usage, access requests, and compliance/policy inquiries.
Oversee operational processes for platform access, email credit policies, domain exclusions, and notification setups, routing underlying technical configurations to technical teams.
Enforce brand, legal, and compliance standards for event pages, email templates, and registration forms across global locales.
Act as the primary operational point of contact for marketers and event owners, facilitating cross-functional working sessions and stakeholder enablement.
Maintain and continuously improve program training materials, ACT certification curricula, and the AI Channel Expert knowledge base.
Lead operational readiness execution, cross-functional logistics, and event-day issue triage for major global Summits and Innovation Days.
qualifications:
3 to 8 years of operational experience managing enterprise event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale.
Proven background managing governance, compliance, and permission-based access processes alongside legal and risk partners.
Demonstrated ability to manage high-volume support queues, adhere to strict SLAs, and prioritize competing high-stakes requests independently.
Strong communication and stakeholder management skills with ability to translate technical constraints for non-technical teams.
PREFERRED QUALIFICATIONS
Functional understanding of email/landing page design principles, global localization, and brand compliance.
Proven track record of developing scalable training curricula, knowledge bases, or certification programs.
Working knowledge of data analytics and reporting frameworks for operational reviews.
skills:
AI,Data Fluency,email templates,point of contact,proactive,brand,Page Design,Governance & Compliance,Innovation,knowledge base,knowledge bases,compliance standards,logistics,marketers,marketing,operational readiness,Process Management,regulatory compliance,SLA Management,stakeholder management skills,technical integrations,training programs,triage
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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