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Job Details

Skills

Embedded Systems
Problem Solving
Conflict Resolution
Retail
Computer Science
Information Systems
Application Support
Point Of Sale
Java
SQL
NoSQL
Database
MongoDB
Shell
Windows PowerShell
Python
IT Service Management
ServiceNow
JIRA
Confluence
Splunk
Grafana
PCI DSS
Communication
Agile
Quality Assurance
Accountability
Testing
Scrum
Issue Resolution
Management
Technical Drafting
Process Modeling
Unit Testing
Software Development Methodology
Estimating
Reporting
Break/Fix
Scripting
Problem Management
Incident Management
Root Cause Analysis
Partnership
Privacy
Marketing

Embedded Systems
Problem Solving
Conflict Resolution
Retail
Computer Science
Information Systems
Application Support
Point Of Sale
Java
SQL
NoSQL
Database
MongoDB
Shell
Windows PowerShell
Python
IT Service Management
ServiceNow
JIRA
Confluence
Splunk
Grafana
PCI DSS
Communication
Agile
Quality Assurance
Accountability
Testing
Scrum
Issue Resolution
Management
Technical Drafting
Process Modeling
Unit Testing
Software Development Methodology
Estimating
Reporting
Break/Fix
Scripting
Problem Management
Incident Management
Root Cause Analysis
Partnership
Privacy
Marketing

Summary

Location: Blue Ash, OH Salary: $65.00 USD Hourly - $70.00 USD Hourly Description: Our client is currently seeking a SRE - Support & Operations Engineer

Job Description

Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Kroger's Next Generation Point of Sale (NGPOS) platform
This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo
We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience - the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply
In office, Blue Ash, OH - 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required
Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus - willingness to learn these on the job matters more than prior mastery
Interest in or willingness to learn payment card security standards (PCI-DSS)
Excellent oral and written communication skills; able to translate between business users and Kroger Technology teams
Familiarity with the Agile process is helpful; experience as a Scrum Master a plus
Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
Accountable for driving support tickets and emails to resolution
Good judgment under pressure; able to prioritize across competing support, testing, and scrum-master duties

Key Responsiblity

Partner with cross-functional teams to expedite issue resolution and manage to SLAs
Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required
Test infrastructure and application changes
Establish priorities and develop functional and programming specifications for application enhancements and modifications
Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
Complete estimates and work plans for design, development, implementation, and rollout tasks
Monitor systems, consoles, and performance for service interruptions or delays
Address and resolve infrastructure system failures
Execute, log, and report break/fix changes, service requests, and support activities
Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
Champion engineering standards and continuously improve software delivery processes
Build partnerships across application, business, and infrastructure teams
Independently execute large projects and lead other analysts in completing projects

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1143811
Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Cloud Site Reliability Engineer (SRE)

Berkeley Heights, New Jersey

•

Today

Location: Berkeley Heights, NJ Salary: $70.00 USD Hourly - $80.00 USD Hourly Description: Job Title: Cloud Site Reliability Engineer (SRE) Location: Berkeley Heights, NJ / Alpharetta, GA (Onsite 5 Days) Duration: Contract To Hire Job Description: Position Overview: We are seeking a Cloud Site Reliability Engineer (SRE) to drive the reliability, scalability, and performance of our cloud-based infrastructure. The ideal candidate combines software engineering expertise with advanced systems opera

Contract

USD 70.00 - 80.00 per hour

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SRE - Support & Operations Engineer

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SRE - Support & Operations Engineer

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About Judge Group, Inc.

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