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Site Reliability & Operations Engineer (L3 Support) - Blue Ash, OH (5 days onsite)

Blue Ash, OH, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

Contract Independent

12 Months

Occasional Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Incident Management
Reliability Engineering
Root Cause Analysis
Production Support
Splunk
Stakeholder Management
Testing
WAR
L3 Production Support
Site Reliability Engineering
SRE
Dynatrace
Grafana
AppDynamics
Documentation
Operations Engineer

Summary

Job Title: Site Reliability & Operations Engineer (L3 Support)
Location: Blue Ash, OH (5 days onsite)
Job Duration: 18 Month(s) - CTH
Travel: Required (approximately every 4 weeks; additional travel during new site go-lives)

Key Responsibilities:

Lead and manage Major Incident (P1/P2) response, including bridge/war-room coordination and stakeholder communication.
Drive Root Cause Analysis (RCA), Problem Management, and corrective actions through to closure.
Provide L3 production support for business-critical applications and infrastructure.
Monitor, troubleshoot, and resolve production issues across cloud, on-premises, and distributed environments.
Partner with development, infrastructure, and business teams to resolve incidents and improve platform reliability.
Participate in application design, testing, deployment, and software delivery improvements.
Support infrastructure and applications through a rotating 24x7 on-call schedule.
Create and maintain operational procedures, documentation, and support processes.

Required Skills:

Hands-on experience leading Major Incident Management (P1/P2) from start to resolution.
Strong experience with Root Cause Analysis (RCA) and Problem Management methodologies (5 Whys, Fishbone, Timeline Analysis, etc.).
Experience providing L3 Production Support or Site Reliability Engineering (SRE) support in enterprise environments.
Strong troubleshooting skills using monitoring tools such as Dynatrace, Splunk, Grafana, AppDynamics, or similar.
Experience supporting distributed applications across cloud and on-premises environments.
Excellent communication and stakeholder management skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10313782
Position Id: Dev-SRESupport
Posted 8 hours ago

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