Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The successful candidate will serve as an Emergency Communications Senior Engineer reporting to the Public Safety Division. Responsibilities will include:
- Deploy, configure, test, and support mission-critical Emergency Communications network infrastructure, including data center equipment, telecommunications systems, and associated cabling.
- Provide technical support for E9-1-1, NG9-1-1, Text-to-911 (TT911), RTT, SMS/MMS, and Public Safety Unified Communications services.
- Support and oversee ESInet, call routing, selective routing, location-based routing, and emergency communications transport services.
- Troubleshoot and resolve communication system outages, network failures, routing issues, and service disruptions affecting 9-1-1 operations.
- Coordinate with telecommunications carriers, Originating Service Providers, neighboring jurisdictions, relay centers, and third-party vendors to ensure reliable emergency communications services.
- Support 9-1-1 and TT911 testing environments, execute test plans, validate results, and assist with system acceptance activities.
- Manage and maintain emergency communications technology assets, documentation, and infrastructure inventories.
- Monitor system performance, conduct root cause analysis, and provide recommendations for service improvements and resiliency enhancements.
- Provide technical oversight of vendors supporting emergency communications infrastructure and telecommunications services.
- Participate in on-call support, maintenance activities, and emergency response efforts to support critical public safety operations on a 24 X 7 basis.
- Perform special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Please go to www.cityjobs/jobs/search and search for Job ID #783943
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
IT INFRASTRUCTURE ENGINEER - 95714
Minimum Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
3. Education and/or experience which is equivalent to "1" or "2" above.
Preferred Skills
The successful candidate should possess the following: - Bachelor's degree in computer science, information technology, engineering, or a related field preferred. - 10+ years' experience supporting Emergency Communications, E9-1-1, NG9-1-1, ESInet, and public safety telecommunications environments. - Strong knowledge of 9-1-1 call handling systems, ANI/ALI services, selective routing, and emergency call delivery technologies. - Experience supporting Text-to-911, RTT, SMS aggregation, TCC routing, and related messaging platforms. - Experience with SIP, VoIP, SBCs, telecommunications transport, carrier circuits, and network routing technologies. - Knowledge of GIS, location-based services, and emergency caller location technologies. - Experience with DMS, ACD, and public safety communications platforms. - Substantial knowledge of networking hardware, topologies, and Lan/Wan troubleshooting - Experience supporting third-party emergency communications integrations and vendor-managed services. - Knowledge of P25 radio systems, land mobile radio (LMR) networks, and public safety radio communications. - Experience performing incident management, root cause analysis, and service restoration for mission-critical systems. - Familiarity with 9-1-1 cybersecurity, TDoS/DDoS mitigation, and telecommunications resiliency best practices. - Strong written, verbal, and presentation skills with the ability to communicate effectively with technical teams, vendors, and executive stakeholders. - Experience working in ITIL environment.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10110574
- Position Id: 783943
- Posted 2 days ago
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