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ServiceNow Change Management Specialist

Alltech Consulting Services, Inc.

Buffalo, New York • Today

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Specialist (ServiceNow)

Kriscon

Buffalo, New York • 9d ago

Part-time, Full-time, Contract, Third Party

$60

Change Management Specialist

Blue.Cloud

Buffalo, New York • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Change Management Specialist - Remote position

R Systems, Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Organizational Change Management (OCM) & Training Lead

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Oracle Change Management Lead

SolutionIT, Inc.

Remote or Chandler, Arizona • Today

Easy Apply

Third Party, Contract

Change Management Lead

NTT DATA Americas, Inc

Remote • 24d ago

Easy Apply

Contract, Third Party

$80 - $95

ServiceNow Technical Specialist

Infinite Computing Systems, Inc.

Remote or Hybrid in Raleigh, North Carolina • 2d ago

Easy Apply

Contract

IT Change Management Service Manager (Remote)

Bankunited

Remote or Miami Lakes, Florida • Today

Full-time

ServiceNow Support Specialist

ConglomerateIT

Remote or Dallas, Texas • Today

Easy Apply

Third Party, Contract

ServiceNow Technical Specialist - REMOTE

Chandra Technologies, Inc.

Remote • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Change management consultant

Fidel Softech Ltd.

Remote or Piscataway, New Jersey • 3d ago

Easy Apply

Contract

Organizational Change Management (OCM) Lead

HAN IT Staffing Inc.

Remote • 10d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow Support Specialist

Mindbank Consulting Group

Remote • 7d ago

Easy Apply

Contract

135000 - 165000

Change Management Program Leader

Kforce Technology Staffing

Remote or Farmington, Connecticut • Today

Contract

$65 - $75 hourly

Change Management Specialist- Organizational Change & Adoption Lead

HigherEchelon

Remote • Today

Full-time

Change Management Engineer

ASM Research

Remote • Today

Full-time

Business Systems Analyst III- Hyland OnBase (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 98,405.00 - 120,000.00 per year

Business Systems Analyst III- Hyland OnBase (Remote)

First-Citizens Bank & Trust Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 98,405.00 - 120,000.00 per year

Change Manager, Information Technology, Global

Vantage Data Centers

Remote • Today

Full-time

USD 130,000.00 - 170,000.00 per year

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Austin, Texas • Today

Full-time

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Denver, Colorado • Today

Full-time

USD 173,200.00 - 270,600.00 per year

Salesforce Change Manager (Spanish & English Speaking)

1 Point System

Remote or Hybrid in St. Louis, Missouri • 6d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Addison, Texas • Today

Full-time

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Atlanta, Georgia • Today

Full-time

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Phoenix, Arizona • Today

Full-time

Change Manager/Instructional Designer

Blue Rose Technologies LLC

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Solution Architect - AI & Data

ServiceNow, Inc.

Remote or Chicago, Illinois • Today

Full-time

USD 173,200.00 - 270,600.00 per year

Contact Center Engineer (ACD / Telephony)

Voto Consulting LLC

Remote • 9d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Automation
DevOps
Change management

Summary

Only for locals in Buffalo, NY!

Job Description:

Summary of the Role:

An experienced ServiceNow Change Management Specialist to optimize our end-to-end change management process supported by ServiceNow. The candidate will be expected to ensure all technology changes are consistently assessed, documented, approved, and implemented at pace with clear governance and managed/minimized business risk.

Key Responsibilities:

Operate and continuously improve the end-to-end Change Management process in ServiceNow.
Validate our highest risk and highest impact change requests for completeness, risk, and policy adherence. Facilitate the AI automation of Change review.
Facilitate and/or support CAB meetings with the right representation and clear decision documentation and tracking of follow-up instructions.
Manage the change calendar—spot conflicts, honor blackout periods, and reduce scheduling risk.
Support KPI reporting on change performance (e.g., emergency rate, failure rate, unplanned downtime, change duration).
Act as the ServiceNow Change module SME, including configuration, workflow design, approval routing, and integrations across Incident and Problem domains.
Configure and maintain workflows, approvals, notifications, and forms; ensure data integrity across related tables (e.g. CSDM, CMDB).
Partner with platform/development teams to drive enhancements, automation, and integrations that improve efficiency (e.g. AI automation of tasks to uplift Change Manager productivity).
Ensure accurate CI, Service and Service Offering usage for each change.

Stakeholder Engagement:

Serve as the US go-to point of contact for change management questions across IT teams.
Build strong operating rhythm with CAB stakeholders (Board Members), ensuring decisions are timely, well-recorded, and enforceable.
Partner closely with Incident and Problem Management to align ITSM processes and reduce change-related incidents. Ultimately drive MTTR lower.
Communicate policy and process updates clearly to both technical and non-technical audiences.

Training and Certifications:

Required: ITIL 4 Foundation certification.
Strongly preferred: ITIL 5 Foundation.
Nice to have: Higher-level ITIL certifications (e.g., ITIL Practice Manager, ITIL Managing Professional). COBIT 5 certification a plue.
Nice to have: ServiceNow certifications: Certified System Administrator (CSA), CIS-ITSM. Current Course work in ServiceNow ITSM modules.

Required Qualifications:

5+ years in IT Service Management with a strong emphasis on Change Management/Change Enablement.
ServiceNow, experience from a service provider perspective. Not the service consumer’s perspective.
Proven experience supporting or facilitating CAB processes.
Working knowledge of CMDB structure and CI relationships.
Strong analytical capability—able to interpret change/incident data and identify patterns and trends. Looking for someone to pull the “so what” out of a data analysis and effectively communicate it to a diverse audience.
Excellent written and verbal communication, including the ability to explain process and technical topics to non-technical and executive stakeholders.
Experience producing dashboards/reporting in ServiceNow (Performance Analytics and reporting module).
Strong alignment to ITIL best practices and internal governance expectations.

Desired Qualifications:

Experience in a financial services industry (banking highly desireable).
Experience driving change automation.
Have a firm grasp on DevOps/CI-CD change .

Desired Results:

A measurable reduction in unauthorized and emergency changes.
Improved change success driving fewer change-related incidents.
Audit-ready change records with accurate documentation and on-demand reporting that stands up to scrutiny.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114281
Position Id: 1914-25271-1785968295
Posted 1 day ago

Fitment

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Similar Jobs

Change Management Specialist

Buffalo, New York

•

7d ago

Title: Change Management Specialist (Servicenow) Location: Buffalo NY (Onsite - 5 Days) Experienced ServiceNow Change Management Specialist to own and optimize the change management process within the ServiceNow platform. This role is responsible for ensuring that all technology changes are properly assessed, documented, approved, and implemented with minimal risk to the business. The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise with a

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Specialist (ServiceNow)

Buffalo, New York

•

9d ago

Req :Change Management Specialist (ServiceNow) Location: Remote Duration: 6 months+ Experienced ServiceNow Change Management Specialist to own and optimize the change management process within the ServiceNow platform. This role is responsible for ensuring that all technology changes are properly assessed, documented, approved, and implemented with minimal risk to the business. The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise with a histo

Part-time, Full-time, Contract, Third Party

$60

ServiceNow CSM

Hybrid in Buffalo, New York

•

Today

ServiceNow CSM Location: Buffalo NY (Hybrid) 12 Months Need Locals only 12+ EXPERIENCE NEEDED 5+ years of experience in IT Service Management, with a focus on Change Management. Hands-on experience administering the ServiceNow platform, specifically the Change Management module. Solid understanding of ITIL framework and change management best practices; ITIL 4 Foundation certification required, ITIL 5 Foundation certification is strongly preferred; higher-level certification (ITIL Practice Man

Easy Apply

Full-time, Third Party

50 - 60

Technology Consulting-ServiceNow-IT Asset Management-ITAM-Manager - Multiple Positions - 1728181

Buffalo, New York

•

Today

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting, ServiceNow - IT Asset Management (ITAM) (Manager) (Multiple Positions) (1728181), Ernst & Young U.S. LLP, Buffalo, NY. Assist clients by providing strategic guidance on how ServiceNow ITAM capabilities-including Hardware Asset Management (HAM Pr

Full-time

USD 173,605.00 per year

Job Details

Skills

Automation
DevOps
Change management

Summary

Only for locals in Buffalo, NY!

Job Description:

Summary of the Role:

Key Responsibilities:

Operate and continuously improve the end-to-end Change Management process in ServiceNow.
Validate our highest risk and highest impact change requests for completeness, risk, and policy adherence. Facilitate the AI automation of Change review.
Facilitate and/or support CAB meetings with the right representation and clear decision documentation and tracking of follow-up instructions.
Manage the change calendar—spot conflicts, honor blackout periods, and reduce scheduling risk.
Support KPI reporting on change performance (e.g., emergency rate, failure rate, unplanned downtime, change duration).
Act as the ServiceNow Change module SME, including configuration, workflow design, approval routing, and integrations across Incident and Problem domains.
Configure and maintain workflows, approvals, notifications, and forms; ensure data integrity across related tables (e.g. CSDM, CMDB).
Partner with platform/development teams to drive enhancements, automation, and integrations that improve efficiency (e.g. AI automation of tasks to uplift Change Manager productivity).
Ensure accurate CI, Service and Service Offering usage for each change.

Stakeholder Engagement:

Serve as the US go-to point of contact for change management questions across IT teams.
Build strong operating rhythm with CAB stakeholders (Board Members), ensuring decisions are timely, well-recorded, and enforceable.
Partner closely with Incident and Problem Management to align ITSM processes and reduce change-related incidents. Ultimately drive MTTR lower.
Communicate policy and process updates clearly to both technical and non-technical audiences.

Training and Certifications:

Required: ITIL 4 Foundation certification.
Strongly preferred: ITIL 5 Foundation.
Nice to have: Higher-level ITIL certifications (e.g., ITIL Practice Manager, ITIL Managing Professional). COBIT 5 certification a plue.
Nice to have: ServiceNow certifications: Certified System Administrator (CSA), CIS-ITSM. Current Course work in ServiceNow ITSM modules.

Required Qualifications:

5+ years in IT Service Management with a strong emphasis on Change Management/Change Enablement.
ServiceNow, experience from a service provider perspective. Not the service consumer’s perspective.
Proven experience supporting or facilitating CAB processes.
Working knowledge of CMDB structure and CI relationships.
Strong analytical capability—able to interpret change/incident data and identify patterns and trends. Looking for someone to pull the “so what” out of a data analysis and effectively communicate it to a diverse audience.
Excellent written and verbal communication, including the ability to explain process and technical topics to non-technical and executive stakeholders.
Experience producing dashboards/reporting in ServiceNow (Performance Analytics and reporting module).
Strong alignment to ITIL best practices and internal governance expectations.

Desired Qualifications:

Experience in a financial services industry (banking highly desireable).
Experience driving change automation.
Have a firm grasp on DevOps/CI-CD change .

Desired Results:

A measurable reduction in unauthorized and emergency changes.
Improved change success driving fewer change-related incidents.
Audit-ready change records with accurate documentation and on-demand reporting that stands up to scrutiny.

Dice Id: 10114281
Position Id: 1914-25271-1785968295
Posted 1 day ago

Fitment

Dice Job Match Score™

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Similar Jobs

Change Management Specialist

Buffalo, New York

•

7d ago

Easy Apply

Contract, Third Party

Depends on Experience

Change Management Specialist (ServiceNow)

Buffalo, New York

•

9d ago

Part-time, Full-time, Contract, Third Party

$60

ServiceNow CSM

Hybrid in Buffalo, New York

•

Today

Easy Apply

Full-time, Third Party

50 - 60

Technology Consulting-ServiceNow-IT Asset Management-ITAM-Manager - Multiple Positions - 1728181

Buffalo, New York

•

Today

Full-time

USD 173,605.00 per year