AgencyDept of Health and Human Services
DivisionSEC OFFICE - INFO TECH
Job Classification TitleSystems Administrator II (NS)
Position Number65014605
GradeDT09
About UsThe North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of WorkDSOHF is currently accepting applications for an Applications Systems Analyst II (Epic Bridges Analyst).
Application Analysts play a key role in developing, designing, supporting, maintaining, and improving business and clinical applications across the organization. In this role, candidates will work closely with end users to understand their needs, troubleshoot issues, and ensure applications run smoothly. They will be responsible for analyzing system performance, developing and implementing updates or enhancements, documenting processes, and collaborating with IT teams and business stakeholders to deliver reliable, high-quality solutions. Strong problem-solving skills, attention to detail, and the ability to translate business requirements into technical actions are essential for success.
Knowledge Skills and Abilities/Management PreferencesSalary Range: $81,504.00 - $122,256.00Recruitment Range: $81,504.00 - $122,256.00Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required.
- Strong programming skills are essential for this role. Candidates should be comfortable working with languages commonly used for application support and integration, such as C#, .net Framework MVC framework, Java based applications, SQL for database queries and analysis, Python or PowerShell for automation and scripting, and potentially JavaScript or other web technologies depending on the applications supported. The ideal candidate can troubleshoot code-related issues, create efficient scripts to streamline workflows, and collaborate with developers to implement system enhancements or integrations.
- Familiarity with API integrations, REST services, or middle ware platforms.
- Knowledge of reporting and analytics tools (Power BI, Tableau, or similar)
- Understanding of ITIL processes and service management frameworks
- Experience supporting enterprise systems
- Exposure to data modeling, database design, or advanced SQL techniques
Applicants who possess the following skills are preferred:
- Clinical and Hospital applications is a plus.
- EHR experience is a plus.
- Any vendor-specific certifications related to the applications your team supports.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Excellent problem solving and critical thinking abilities.
- Customer service mindset and a collaborative approach to working with stakeholders.
- Ability to multitask and prioritize in a fast paced environment.
- Adaptability and openness to learning new systems and technologies.
Physical Requirements: Hybrid Work
Per G.S. 126-5 (c1) (37), this position is Exempt from all provisions of NC General Statute Chapter 126 (State Human Resources Act) with the exception of Articles 6 and 7.
This position is designated as mandatory and must report or stay over during adverse weather events.Usual Work Hours: Monday - Friday 8:00 A - 5:00 PFlexibility is required for education and training purposes and to meet the needs of the facility.SUPPLEMENTAL INFORMATION:
- DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
- Positions in the Division of State Operated Healthcare Facilities are subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind, including vapor products, is prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.
- To be considered for employment, an applicant must be in good standing with the Health Care Personnel Registry and other licensing boards/agencies.
APPLICATION PROCESS
- Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.
- Applications must be submitted by 11:59 pm on the night before the closing date.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. As of the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at ;/li>
VETERAN'S AND NATIONAL GUARD PREFERENCE
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their application.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
- Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA ACCOMMODATION
- Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
COMMUNICATION
- Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting, other than your application status, please contact the Human Resources Department at Broughton Hospital at .
Minimum Education and ExperienceSome state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.
EEO StatementThe State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:Elizabeth Button Buchanan
Contact:DHHS Workday Support Form 
