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Lead global IT Service Desk and end-user support operations across a 1,000+ employee organization.Manage internal support teams, MSPs/vendors, service performance, budgets, and escalations.Own ITSM/ITIL processes including Incident, Request, Problem, Knowledge, and Service Catalog management.Drive automation, self-service, continuous improvement, and customer experience initiatives.Partner with Security, Infrastructure, Enterprise Applications, HR, and business stakeholders.Hands-on knowledge of
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