Location: Chandler, AZ
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description: Business Systems Analyst / Innovation CoordinatorWe are not accepting C2C or 1099 arrangements.Location: Chandler, AZ (Hybrid - 3 days per week onsite at 2600 S Price Rd.; additional onsite days may be required as business needs dictate)
Duration: 12-Month Contract (Strong potential for extension)
About the RoleWe are seeking a Business Systems Analyst / Innovation Coordinator to support a dynamic Innovation Lab environment focused on evaluating emerging technologies, enabling experimentation, and driving innovation initiatives. This role blends business analysis, stakeholder engagement, operational coordination, and technology program support.
The ideal candidate is highly organized, naturally curious, and comfortable working across both technical and non-technical teams. While experience as a Business Analyst, Project Coordinator, Scrum professional, or Project Manager may provide transferable skills, this position goes beyond traditional role boundaries and requires adaptability in a fast-paced innovation environment.
This role serves as a central point of coordination for technology evaluation requests, helping guide initiatives from intake through completion while ensuring effective communication, documentation, and operational excellence.
Key ResponsibilitiesInnovation Program Coordination- Serve as the primary point of contact for innovation and technology evaluation requests.
- Manage requests throughout the full lifecycle, from intake and discovery through implementation and closeout.
- Facilitate consultations, stakeholder meetings, discovery sessions, and project onboarding activities.
- Coordinate communications between business stakeholders, engineering teams, and innovation leadership.
- Manage expectations, follow-ups, action items, and status updates across multiple concurrent initiatives.
- Support stakeholder engagement activities and promote Innovation Lab services and capabilities.
Business Analysis & Requirements Management- Gather, document, and analyze business and technical requirements for incoming technology requests.
- Assess proposed use cases and identify business objectives, value drivers, and success criteria.
- Translate complex business needs into clear and actionable requirements.
- Present technology concepts, use cases, and evaluation opportunities to both technical and non-technical audiences.
- Partner with engineering teams to evaluate feasibility and alignment with lab capabilities.
Operational & Process Support- Coordinate approval workflows and ensure adherence to established processes and governance requirements.
- Track onboarding, provisioning, testing, and delivery activities.
- Monitor support requests, issue resolution, and customer communications.
- Maintain accurate documentation, knowledge articles, and project records using approved tools.
- Support operational reporting, metrics collection, dashboards, and leadership updates.
- Contribute to process improvements, application enhancements, testing efforts, and release activities.
- Ensure compliance with Innovation Lab policies, standards, and operational procedures.
Minimum Qualifications- 4+ years of experience in Business Analysis, Project Coordination, Program Coordination, Project Management, Scrum, or related disciplines.
- Experience gathering and documenting business and functional requirements.
- Strong stakeholder management and cross-functional communication skills.
- Experience facilitating meetings, workshops, and discovery sessions.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent written, verbal, and presentation communication skills.
- Strong organizational skills with exceptional attention to detail.
Preferred Qualifications- Experience supporting innovation programs, technology labs, proof-of-concept initiatives, or technology evaluation environments.
- Familiarity with Agile delivery methodologies and Scrum practices.
- Working knowledge of Jira, Confluence, and related collaboration tools.
- Understanding of technology onboarding processes, testing, release management, and operational support.
- Ability to communicate effectively with technical teams while translating concepts for non-technical stakeholders.
- Experience with reporting, metrics development, and process improvement initiatives.
Candidate ProfileThe successful candidate will be:
- A strong communicator who can build relationships across all organizational levels.
- Comfortable discussing technology concepts without requiring deep engineering expertise.
- Highly organized with exceptional follow-through and accountability.
- Adaptable and capable of wearing multiple hats in a rapidly evolving environment.
- Confident asking thoughtful questions to understand business needs and uncover value.
- Transparent, collaborative, and able to clearly communicate what is known, what requires clarification, and next steps.
Nice to Have- Experience working in innovation centers, emerging technology programs, digital transformation initiatives, or research and development environments.
- Exposure to technology assessment, proof-of-concept management, or innovation portfolio operations.
- Previous experience supporting cross-functional teams in enterprise technology organizations.
Work EnvironmentThis is a hybrid position based in Chandler, Arizona, providing support for teams across multiple time zones, including West Coast operations. The role requires regular onsite collaboration and interaction with stakeholders, engineering teams, and innovation leadership.
Benefits FeaturedMedical, Dental , and Vision Insurance is offered to qualified candidates.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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