ITIL Availability Management Consultant

Job Description/ Responsibilities Perform thematic analysis across incidents, outages, defects, service disruptions, and operational events to identify recurring patterns, systemic breakdowns, and emerging risk themes. Develop and maintain metrics, dashboards, scorecards, and executive reporting that measure problem volume, aging, repeat incidents, root cause themes, remediation progress, and service impact. Analyze structured and unstructured operational data to uncover trends that inform se