ITIL Availability Management Consultant

Charlotte, NC, US • Posted 5 days ago • Updated 1 hour ago
Contract W2
On-site
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • MTTR
  • MTBF
  • Production Support
  • Major Incident Management
  • ITSM
  • ServiceNow
  • ITIL
  • Incident Management
  • Problem Management
  • Change Management
  • Root Cause Analysis (RCA)
  • SLA Management
  • Stakeholder Management
  • Availability Management
  • IT Operations
  • Power BI
  • Tableau
  • SQL
  • Service Availability
  • MTTD
  • Executive Reporting
  • Enterprise Applications
  • Operational Reliability
  • Continual Service Improvement (CSI)
  • Service Metrics Monitoring

Summary

Key Responsibilities:

  • Drive ITIL Availability Management initiatives across enterprise applications.
  • Monitor and improve service availability and operational reliability.
  • Analyze and report service metrics including:
    • Service Availability
    • SLA Compliance
    • MTTR
    • MTBF
    • MTTD
  • Incident and Problem Trends
  • Develop executive dashboards using Power BI and Tableau.
  • Collaborate with Infrastructure, Application, and Operations teams to improve production stability.
  • Participate in Major Incident Management, Root Cause Analysis (RCA), and Continual Service Improvement initiatives.

Required Skills:

  • 7+ years of ITSM / IT Operations experience
  • ITIL Foundation (v3 or ITIL 4)
  • Strong Availability Management experience
  • Incident, Problem, and Change Management
  • ServiceNow
  • Power BI
  • Tableau
  • SQL
  • Executive reporting and stakeholder management
  • Experience supporting enterprise production environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91127083
  • Position Id: 2026-3
  • Posted 5 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Charlotte, North Carolina

23d ago

Easy Apply

Third Party, Contract

Depends on Experience

Remote

Today

Full-time

USD 80,000.00 per year

New Jersey

Today

Full-time

USD 123,000.00 - 191,000.00 per year

Michigan

Today

Full-time

Search all similar jobs