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Job Details

Skills

Aviation
Data Analysis
Technical Drafting
FOCUS
Productivity
Customer Satisfaction
Workflow
Business Rules
Field Service Management
IT Asset Management
IT Service Management
Computer Science
Agile
Communication
ITIL
ServiceNow
Field Service
Asset Management

Summary

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Lead Engineer serves as a technical expert with extensive development experience in ServiceNow. This role manages technical design, configuration, implementation, and maintenance with a primary focus on Field Services (FSM) and IT Asset Management (ITAM) capabilities within the ServiceNow platform. In this role you will design, configure and deploy technology solutions that streamline operations, improve productivity and enhance customer satisfaction.

Configure and implement all aspects of ServiceNow FSM module including developing and automating workflows using designer, business rules, script includes and other tools.
Customize and enhance the FSM Agent experience, build and maintain integrations between ServiceNow FSM, ITAM, ITSM and other internal or third-party systems.
Plan & Design solutions after requirements are gathered, look for improvements and enhancement opportunities.
Provide technical expertise and troubleshooting for complex issues related to ServiceNow functionality, integrations, and performance.
Ensure that all development work adheres to established coding standards and best practices.
Particpate in ServiceNow platform upgrades and stay current on new platform features and best practices.

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree in Computer Science or relevant field
3+ years IT experience
Development experience on the ServiceNow platform
Experience in Agile delivery methodology
Strong verbal and written communication skills
Must be able to work independently as well as in a team setting
Must be able to work a hybrid schedule (2 to 3 days in office per week)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

ServiceNow Certifications
ITIL Certification
2+ years working with ServiceNow Field Services or Asset Management Modules

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitedil
Position Id: 288b2e8dcc0e3ee74269c806dc5567fc
Posted 30+ days ago

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