About the Role
ServiceNow Developer
Onsite in Foster City, CA | at least 3 days in office
The ServiceNow Developer position is a crucial member of the IT Applications team at Zoox. This
individual will be responsible for providing operational user support for ServiceNow, emphasizing ITAM,
ITOM, integrations, and flow designer. As we continue to evolve and optimize our ServiceNow ecosystem,
we require an adept professional who can navigate intricate process designs, custom integrations, and
overall platform support.
In this role, the contractor will work hand-in-hand with the platform owner and architect, ensuring
alignment of technical solutions with business objectives. Engaging with some of the industry's finest
talents, this position offers numerous opportunities for skill enhancement and personal growth.
Responsibilities:
Champion and evangelize best practices for ServiceNow development and administration.
Serve as the Subject Matter Expert on ServiceNow, focusing on ITAM, ITOM, and integration
capabilities.
Collaborate closely with the platform owner and architect to design, develop, refine ServiceNow
functionalities, and ensure the platform performs seamlessly and meets business needs.
Engage with stakeholders to understand requirements, design workflows/processes, and deliver
consistent support.
Partner with IT Applications Administrators to ensure ServiceNow performs seamlessly and meets
business needs.
Dedicate time for continuous learning to remain updated with new ServiceNow modules and features,
adapting to the company's growth trajectory.
Qualifications:
Extensive ServiceNow development and administration experience, ideally spanning 5+ years, focusing
on ITAM, ITOM, integrations, Flow Designer, and Automated Testing Framework.
ServiceNow Certified Application Developer certification is a must.
Strongly desirable: Certification in Hardware or Software Asset Management.
Bonus: HR Service Delivery certification.
Demonstrated ability to orchestrate productive meetings, set clear user expectations, and evangelize
ServiceNow best practices.
Stellar communication and interpersonal skills, with a knack for translating complex concepts into
digestible insights.
A pronounced sense of responsibility, fervor for the ServiceNow platform, and a drive for continuous
evolution and learning.
Key Responsibilities & Skills
- ServiceNow Application Development
- ServiceNow Platform Administration
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- ServiceNow Integration Development
- Flow Designer (ServiceNow)
- Automated Testing Framework (ATF)
- ServiceNow Certified Application Developer
- ServiceNow Best Practices Evangelism
- Stakeholder Collaboration & Requirements Gathering
- Process & Workflow Design
- Continuous Learning & Platform Evolution
Technical Skills
- ServiceNow Platform / ServiceNow Studio
- JavaScript (ServiceNow Scripting)
- Flow Designer
- Automated Testing Framework (ATF)
- IntegrationHub / REST API / SOAP API
- ServiceNow CMDB
- ServiceNow ITAM / ITOM Modules
- ServiceNow HR Service Delivery Module
Education
Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Business Information Systems. Preferred: Master's in Computer Science, Master's in Information Systems, MBA.
Industry Experience
- Autonomous Vehicles / Automotive Technology
- Technology Services
- IT Applications
- Enterprise Service Management
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