Location: Chicago,Illinois Expected Start Date: Feb 23, 2026 Swoon is actively seeking a Senior UCCE Engineer to join the team! What will your day-to-day look like? Lead end-to-end architecture, design, and implementation of Cisco UCCE/PCCE contact center solutions, supporting both on-prem and cloud deployments. Design and optimize intelligent call routing, queuing, and treatment strategies to support remote agents, hybrid workforces, and geographically distributed users. Translate complex busi