Production Support Engineering Lead Document Management / PrivateLink / OpenText
Overview
Our client is seeking a Production Support Engineering Lead to drive critical document management technology initiatives within a regulated financial services environment. This role will be heavily focused on PrivateLink projects, record management, remediation efforts, and migration initiatives, including moving document-related content and workflows from SharePoint to PrivateLink.
This is a project-focused technical lead role that will partner closely with business, technology, risk, compliance, and vendor teams to oversee delivery, support implementation efforts, and ensure operational stability for key document management platforms. The ideal candidate will have strong experience with PrivateLink, OpenText, enterprise content management, production support, and application migration initiatives within banking or financial services.
This role is best suited for a hands-on technical lead who can manage project execution, coordinate across teams, support production stability, and communicate effectively with business stakeholders.
Key Responsibilities
PrivateLink & Document Management Project Delivery
- Lead PrivateLink-related initiatives supporting document management and record remediation efforts.
- Oversee migration efforts from SharePoint to PrivateLink.
- Support future PrivateLink projects tied to enterprise document management and records processes.
- Partner with business and technology stakeholders to understand requirements, define delivery plans, and ensure project milestones are met.
- Provide transparent updates on project status, risks, dependencies, timelines, and remediation progress.
OpenText / ECM Application Support
- Support and lead initiatives involving OpenText, including Content Server and broader Enterprise Content Management platforms.
- Provide technical oversight for document management applications and related integrations.
- Support application maintenance, configuration, testing, upgrades, and implementation activities.
- Partner with internal technical teams and vendors to troubleshoot complex issues and ensure successful delivery.
- Work across document management tools such as OpenText, Hyland OnBase, Jack Henry, or other enterprise document/ERP systems where applicable.
Record Management & Remediation
- Lead record management and remediation efforts tied to document migration, retention, compliance, and accessibility.
- Ensure document management processes align with business, regulatory, and governance requirements.
- Coordinate with compliance, risk, and audit stakeholders to ensure proper controls and documentation are maintained.
- Help define and execute remediation plans for records, files, document repositories, and related data dependencies.
Production Support & Operational Stability
- Support production operations for critical document management applications.
- Manage or participate in incident, problem, and change management activities.
- Support root cause analysis and corrective action planning for recurring or high-impact issues.
- Ensure production readiness for new implementations, migrations, and technology updates.
- Help maintain runbooks, support procedures, documentation, and operational controls.
Stakeholder & Cross-Functional Collaboration
- Work closely with business teams to understand document management needs and operational impact.
- Partner with technology, infrastructure, compliance, risk, audit, and vendor teams to drive delivery.
- Communicate technical issues, project status, risks, and business impact clearly to different audiences.
- Serve as a bridge between business stakeholders and technical teams during migration and remediation efforts.
Required Qualifications
- 6-8+ years of experience in Production Support Engineering, Application Support, Technology Delivery, or related technical roles.
- Strong experience with PrivateLink initiatives or PrivateLink-related technology projects.
- Hands-on experience with OpenText, especially Content Server and/or Enterprise Content Management platforms.
- Experience supporting document management, records management, or enterprise content management applications.
- Experience leading migration efforts from one platform to another, such as SharePoint to PrivateLink or similar document management migrations.
- Banking or financial services experience supporting business-critical applications.
- Strong understanding of production support processes, including:
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Production readiness
- Support documentation
- Ability to work directly with business stakeholders and translate requirements into technical execution plans.
- Strong communication, coordination, and project delivery skills.
Preferred Qualifications
- Experience with Hyland OnBase, Jack Henry, or other document management / ERP-related platforms.
- Experience with records remediation, retention, compliance, or regulated document workflows.
- Experience supporting applications in a highly regulated environment.
- Experience working with risk, compliance, audit, or governance teams.
- ITIL or related service management experience.
- Prior experience as a technical lead overseeing cross-functional project delivery.
Key Technologies / Platforms
- PrivateLink
- OpenText
- OpenText Content Server
- Enterprise Content Management (ECM)
- SharePoint
- Hyland OnBase
- Jack Henry
- Document management systems
- Records management platforms
- ERP/document repository systems
- Monitoring, logging, ticketing, and production support tools
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