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Technology Support Specialist

Judge Group, Inc.

Concord, California • Today

Contract

USD 30.00 - 32.00 per hour

Technical Support Specialist

Braze

San Francisco, California • Today

Full-time

USD 64,000.00 - 100,000.00 per year

Technical Support Specialist - Onsite

NTT DATA Americas, Inc

Richmond, California • 11d ago

Easy Apply

Contract, Third Party

Depends on Experience

Technology Sourcing Specialist

Software Resources, Inc.

Hybrid in San Francisco, California • 18d ago

Easy Apply

Contract

Depends on Experience

Senior Technical Support Specialist

Thermo Fisher Scientific

Remote or District of Columbia • Today

Full-time

USD 49.58 - 74.36 per hour

IT Support Specialist

Clearwater Analytics

Remote or Boise, Idaho • Today

Full-time

Lead Specialist, Technology Business Partner

Pearson

Remote • Today

Full-time

USD 80,000.00 - 110,000.00 per year

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

Judge Group, Inc.

Job Details

Skills

Software Development Methodology
Management
Break/Fix
Root Cause Analysis
Documentation
Technical Support
Microsoft Windows
Computer Hardware
Asset Management
SLA
Communication
Customer Service
Health Care
Collaboration
Privacy
Marketing

Summary

Location: Concord, CA Salary: $30.00 USD Hourly - $32.00 USD Hourly Description:

Job Responsibilities:

Provide onsite IT support in a healthcare environment (hospitals and clinics) as the primary "boots on the ground" resource
Support hardware and software lifecycle management including installation, deployment, upgrades, troubleshooting, and repairs
Handle Tier I and Tier II support for incidents, break/fix issues, and service requests
Participate in IT projects such as Windows 11 deployments, system upgrades, and application rollouts
Maintain accurate documentation in ticketing, asset management, and administrative systems
Deliver high-quality customer service to internal users, external stakeholders, and vendors
Perform proactive system maintenance to prevent failures and ensure optimal performance
Ensure adherence to SLAs by prioritizing and resolving tickets within defined timelines
Collaborate with Tier II/III teams and escalate complex issues when required
Conduct root cause analysis and document resolutions to prevent recurring issues
Follow established processes, documentation, and checklists to maintain consistency and efficiency
Actively participate in team meetings and contribute to team collaboration initiatives

Must Have / Required:

3+ years of hands-on IT support experience (onsite/end-user support preferred)
Experience supporting Windows environments, including OS deployments (Windows 10/11)
Strong troubleshooting skills across hardware, software, and end-user applications
Experience providing Tier I and Tier II support in a structured IT environment
Familiarity with ticketing systems, asset management tools, and SLA-driven support models
Excellent communication and customer service skills with the ability to support non-technical users
Experience working in healthcare, hospital, or clinical environments (highly preferred)
Ability to work fully onsite and collaborate with cross-functional IT teams

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1138601
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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Compensation information provided in the description