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Job Details

Skills

Telephony
Cisco Unified Communications Manager
Information Technology
Computer Troubleshooting
Computer Networking
Analytical Skill
Workday
Communication
Management
Computer Hardware
Laptop
IBM iSeries
WebEx
VoIP
Mobile Devices
IOS Development
Android
HP
Printers
Microsoft Windows
Microsoft Office
BMC
Desktop Management
Google Chrome
Firefox
Web Browsers
Help Desk
Technical Support

Summary

Overview

*This is a First Shift Position

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

Responsibilities

Communicate effectively with team members, end users, and customers
Troubleshoot DIDs, VoIP and telephony issues
Cisco Unified Communications Manager (CallManager)
Setup and troubleshoot various pieces of IT hardware. (Computers, Printers, Phones)
On-call rotation
Install and remove software as needed
Create tickets and update status as repairs happen
Escalate items to management or software developers as needed
Document operating procedures and update with any changes
Create/Setup user profiles and administer security

Qualifications

A.S. in Information Technologies or 4 years of Help Desk experience.
Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
Ability to work in both a team environment and independently
Time Management
Analytical skills, the ability to solve problems that may come up during a typical workday
Strong written and verbal communication skills
Strong interpersonal skills with end users, customers, and management
Ability to communicate IT terminology to someone that does not understand technical terms
Example Hardware / Software Deployed and Managed, Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, and Edge Web Browsers, In-House Developed Software.

Benefits

Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days

help desk, IT help desk, IT, IT degree

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a7812
Position Id: d80b90c0d3356f68dc53a155b0217f92
Posted 9 days ago

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IT Help Desk Technician

Skills

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IT Help Desk Technician

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