Desktop Support Technician

Description

We are looking for a Desktop Support Technician to provide reliable technical assistance for end users and workplace technology in Washington Court House, Ohio. This position supports daily desktop operations, resolves hardware and software issues, and helps employees stay productive across office and production environments. The ideal candidate brings hands-on troubleshooting experience, strong customer service skills, and the ability to manage equipment setup, training, and ongoing technical support.

Responsibilities:
Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site.
Set up, image, configure, and deploy desktop and laptop computers for new and existing employees.
Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed.
Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required.
Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices.
Track hardware assets and software licensing information to ensure records remain current and accurate.
Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use.
Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities.

Requirements

Associate degree in a technical field or comparable hands-on experience in desktop support or a related IT role.
At least 2 years of hands-on experience supporting computer hardware, user workstations, and help desk activities.
Working knowledge of Windows 7 and Windows 10 environments and Microsoft Office 2016 applications.
Ability to troubleshoot desktop, laptop, Wi-Fi, and general network connectivity issues effectively.
Experience supporting hardware peripherals and end-user devices in a business or production setting.
Familiarity with Active Directory and general PC support processes.
Strong communication skills with the ability to assist users clearly and effectively.
A+ certification or exposure to C# is helpful but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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