Job#: 3054094 Job Description: Help Desk Support
Location: Daytona Beach, Florida (Hybrid)
Role Overview
We are seeking a Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a dynamic enterprise environment. This role involves supporting employees through various channels, including phone, email, and in-person assistance, while troubleshooting a range of hardware, software, and access-related issues. The successful candidate will be a self-starter who is technically capable, security-conscious, and comfortable taking ownership of issues from initial contact through resolution or escalation.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone calls, email, self-service requests, and the ticketing platform.
- Troubleshoot Windows 10, Windows 11, and macOS environments, including PCs and MacBooks.
- Support Microsoft applications, printers, mobile devices (iPhone/Android), and other workplace technologies.
- Assist with new computer and mobile device setups, account unlocks, and password resets.
- Provide occasional desk-side support to employees in the Daytona Beach office.
- Respond to support requests from general employees and VIP users.
- Document troubleshooting steps and resolutions accurately in the ServiceNow ticketing system.
- Escalate ERP and business-application issues to the appropriate application support team.
- Adhere to information security policies and use sound judgment when working with elevated administrative permissions.
Required Qualifications
- Three or more years of experience in a Tier 1 or Tier 2 service desk, help desk, or desktop support role.
- Hands-on experience troubleshooting Windows 10 and Windows 11.
- Familiarity with macOS and Apple devices; professional or personal experience is acceptable.
- Experience using a ticketing or incident-management system.
- Knowledge of information security practices, including password protection and phishing awareness.
- Strong troubleshooting, critical-thinking, and communication skills.
- Ability to work onsite in Daytona Beach during the initial onboarding period.
- Availability for the 11:00 a.m. to 8:00 p.m. shift.
Preferred Qualifications
- Experience with ServiceNow.
- Experience supporting users in a large enterprise environment.
- Experience providing executive or VIP technical support.
- Familiarity with both remote and hands-on desktop support.
Work Environment
This role will begin with a requirement to be onsite five days per week in Daytona Beach to facilitate training and team integration. Following a successful onboarding period and demonstrated ability to work independently, a hybrid schedule may become available, consisting of three days in the office and two days remote. The standard work schedule is Monday through Friday, 11:00 a.m. to 8:00 p.m.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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