Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.
The RoleLumen is the trusted network for the AI-powered world, connecting people, data, and applications through an expansive fiber network and connected ecosystem. By enabling secure, high-performance connectivity across cloud, edge, and AI workloads, Lumen helps enterprises, governments, and communities innovate and thrive in a rapidly evolving digital landscape.
The Network Technician III plays a vital role in delivering on that promise. In this position, the technician serves as a key contributor to the reliability and performance of Lumen's transport network infrastructure. Leveraging advanced expertise in SONET, SDH, and DWDM technologies, the technician is responsible for maintaining, installing, and enhancing critical network services that keep customers and businesses connected.
From diagnosing complex transport network issues to implementing service changes and restoring connectivity, the Network Technician III helps ensure seamless customer experiences and operational excellence. Success in this role requires strong telecommunications knowledge, a passion for problem-solving, and a commitment to continuous improvement. Beyond technical responsibilities, the technician partners with leadership to identify process enhancements, drive efficiencies, and contribute to a culture where innovation, collaboration, and growth are valued.
LocationThis is a work from out of office position. The location is 5325 ZUNI ST, Denver, CO.
The Main Responsibilities Lead engineering and network implementation teams to deliver scalable solutions, drive innovation, and ensure successful project execution.
Serve as the primary technical point of contact (NT3), coordinating with engineering, service delivery, customers, vendors, and internal partners.
Develop and maintain fiber quality assurance programs, including OTDR testing, FastReporter analysis, and contract compliance validation.
Lead installation, provisioning, maintenance, regroom, and troubleshooting activities for Layers 1-3 network services, including Ethernet and optical transport systems.
Design, document, and implement router configurations and network transport solutions while performing fault isolation and resolution.
Apply expertise in BGP, eBGP, OSPF, MPLS, static routing, and foundational LAN/WAN technologies to support network operations.
Mentor, train, and provide technical leadership to technicians, engineers, contractors, and field teams, including supervisory support when required.
Collaborate with cross-functional stakeholders to translate business requirements into technical solutions and maintain architectural integrity.
Evaluate and implement emerging technologies, digital platforms, AI-driven analytics, and process improvements to enhance operational performance and service delivery.
Perform data center and field operations, including equipment installation, fiber/Cat5 cabling, power systems support (-48V DC), asset handling, and safe use of lifting equipment, ladders, and pallet jacks.
What We Look For in a Candidate- BS degree in Engineering or other technical degree or technical certification or equivalent work experience
- 7+ years related experience in specific area or equivalent.
- May require technical certification. CCNA/CCNP preferred.
Preferred Job Skills:
- Ideal candidate possesses working knowledge with: Alcatel, Cisco & Juniper routers. Ciena, Cisco & Tellabs transport systems. Frame/ATM technology.
- Proficient in TCP/IP, routing protocols, MPLS networks, VPN principles, DNS principles.
- Possess excellent customer service acumen, verbal and written communication skills, and trouble shooting and fault resolution techniques.Strong documentation skills and analytical ability to instruct others on existing, new and evolving technologies is a must. Candidate must have the ability and be willing to share and convey knowledge base with internal and external entities to ensure projects are completed on time.
Work Environment:
- Hours may vary depending on the needs of the business. This is a fast-paced, highly structured operation center.
CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$71,088 - $94,784 in these states: CO
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits
Bonus Structure
#LI-Remote
Requisition #: 343359
Life at LumenLife at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
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Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy NoticeLumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
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DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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