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CXone / IVA Implementation Engineer

Remote • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

IVR
ACD
CXone Studio and AI vendor solutions

Summary

CXone / IVA Implementation Engineer

Remote

12+Months

JD:

Key Responsibilities:

CXone & IVA Implementation

Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.
Configure IVR, ACD, and routing strategies tailored to business needs.
Develop and maintain omnichannel experiences (voice, chat, email, SMS).

System Integration

Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.
Collaborate with IT and business teams to ensure secure and scalable integrations.
Support real-time and batch data exchange between CXone and backend systems.

Project Execution

Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.
Create and maintain technical documentation and configuration guides.
Ensure compliance with security and data governance standards.

Support & Optimization

Monitor system performance and troubleshoot issues across IVA and integrations.
Continuously optimize call flows and routing logic based on analytics and feedback.
Provide training and support to internal teams on CXone features and best practices.

Team Collaboration

Work effectively in a cross-functional and distributed team environment.
Collaborate with developers, architects, business teams, and client stakeholders to ensure successful delivery.

Qualifications:

5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone.
Hands-on experience with IVA design, and CXone Studio.
Excellent communication, documentation, and stakeholder management skills.
Preferred

Strong understanding of RESTful APIs, webhooks, and integration patterns.
NICE CXone certifications (e.g., CIP, IVA, Studio) preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109256
Position Id: 9071044
Posted 1 day ago

Contact the job poster

Shankar Mukka

Recruiter @ 3K Technologies

View Profile

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