Salary: $23.23 - $31.91 Hourly
Location : Dimondale, MI
Job Type: Permanent Full Time
Job Number: 0801-26-22-89AM
Department: Technology, Management and Budget
Opening Date: 07/23/2026
Closing Date: 8/6/2026 11:59 PM Eastern
Bargaining Unit: UNITED AUTO WORKERS (UAW)
Job Description About DTMB:The supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
About this position:Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.
View the position description here: ITT 7-E9
Additional Requirements and InformationPlease attach your cover letter, resume, and OFFICIAL transcript to your application. Failure to do so will result in your application not being considered.In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment. DTMB does not participate in STEM-OPT
Required Education and Experience EducationPossession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.
ExperienceInformation Technology Technician 7
No specific type or amount is required.
Information Technology Technician 8
One year of experience equivalent to an Information Technology Technician 7.
Information Technology Technician E9
Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.
Alternate Education and Experience Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
Additional Requirements and Information View the job specifications at:
AccommodationsIf you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at
Vacation and Sick Leave: Eligible full-time employees receive between
15 and 35 personal days and
13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take
12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
INFTTCH - Do you possess one of the following?A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum;ORsignificant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum;ORan associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems. If so, please attach a copy of your official college transcripts.
02
INFTTCH - Please select your level of experience.
- None.
- At least one year of experience equivalent to an Information Technology Technician.
- At least two years of experience equivalent to an Information Technology Technician.
- At least three years of experience equivalent to an Information Technology Technician.
03
How many years of experience do you have in providing IT Desktop Support in a call center environment?
- None
- 1-3 years
- 3-4 years
- 4-5 years
- 5+ years
04
If you indicated experience in the question above, please describe that experience.
05
Describe any experience you have working in Remedy/Helix or another IT ticketing system.
06
Do you have experience with VOIP Phone Technology?
07
If you indicated experience in the question above, please describe that experience.
08
How many years of experience do you have in smart device troubleshooting?
- None
- 1-3 years
- 3-4 years
- 4-5 years
- 5+ years
09
If you indicated experience in the question above, please describe that experience.
10
How many years of experience do you have working in a small team environment
- None
- 1-3 years
- 3-4 years
- 4-5 years
- 5+ years
11
If you indicated experience in the question above, please describe that experience.
12
How many years of experience do you have in Customer Service?
- None
- 1-3 years
- 3-4 years
- 4-5 years
- 5+ years
13
If you indicated experience in the question above, please describe that experience.
14
How many years of experience do you have in Remote Desktop Support?
- None
- 1-3 years
- 3-4 years
- 4-5 years
- 5+ years
15
If you indicated experience in the question above, please describe that experience.
16
Do you currently or have you worked for the Client Service Center for at least 1040 hours (6 months)?
17
Describe your skills and experience that make you a good candidate for this position.
18
You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.
19
Did you attach your resume and cover letter? Failure to do so will result in disqualification of this position.
Required Question
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