Job#: 3043439 Job Description: Financial Systems Support Manager
Location: Doral, Florida (Onsite)
Role Overview
The Manager, Financial Systems Support is responsible for supporting the Oracle EBS R12.2 application and other financial systems. The manager will work with local administrators and other teams. The ideal candidate will have functional and technical expertise in Oracle EBS R12.2 and experience supporting EBS Financials modules at a global level.
Key Responsibilities
- Manage incidents daily with a third-party support provider, ensuring timely resolution within the agreed-upon Service Level Agreement. Analyze recurring incidents and address them through problem management.
- Manage change requests (CR) daily to ensure timely solutions. This includes reviewing proposed implementations, impact analysis, and back-out plans for all change requests, and presenting CRs to the Change Review Board (CRB).
- Communicate with brand representatives to address incidents or change requests and hold meetings for prioritization.
- Manage Service Requests (SRs) in Oracle and escalate as needed, ensuring the team receives timely responses from Oracle.
- Identify recurring incidents through root cause analysis and suggest proactive remediation tasks to reduce recurrence.
- Assist in implementing new functionality or tools that provide value to the business, ensuring a smooth transition to the support team.
Required Qualifications
Education: A Bachelor's Degree in Computer Applications or a similar field is required.
Experience: A minimum of 7-10 years of experience in Oracle EBS R12.2 Financials in both technical and functional areas across modules GL, AP, AR, PO, FA, and CE is required. Experience supporting a global setup, multi-currency, and a fast-paced environment is also required.
Work Conditions
Work is primarily performed in a climate-controlled environment with minimal safety or health hazard potential. This position is classified as in-office and requires employees to work from a designated office in South Florida. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area.
Physical Demands
Candidates must be able to remain in a stationary position at a desk and/or computer for extended periods.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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