A growing Managed Services Provider based in Douglasville, PA is seeking a Junior IT Project Manager to join its delivery team. In this role, you will coordinate and manage the execution of client-facing IT projects - from onboardings and infrastructure rollouts to software deployments and technology migrations. You will serve as a key point of contact for clients throughout the project lifecycle, ensuring timelines are met, stakeholders are informed, and deliverables are completed to a high standard.
This position is a strong fit for someone coming out of a Customer Success, Account Management, or Project Coordinator role who is ready to take the next step into formal project management within a technical environment. You do not need to be deeply technical, but you should be comfortable working alongside engineers and translating project status into clear, business-friendly communication for clients. The ideal candidate is organized, proactive, and takes genuine pride in delivering a great client experience.
The organization is committed to fostering a diverse and inclusive workplace where all employees are treated equitably and with respect.
Required Skills & Experience
1-3 years of experience in a client-facing role such as Customer Success, Account Management, Project Coordination, or IT support
Demonstrated ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Strong written and verbal communication skills with a professional, client-first demeanor
Experience maintaining project documentation, timelines, or status reports
Comfortable facilitating meetings, calls, and check-ins with clients and internal teams
Highly organized with strong attention to detail and consistent follow-through
Ability to identify issues early, escalate appropriately, and keep projects on track
A collaborative team player who can also work independently with minimal supervision
Proficiency with productivity tools such as Microsoft 365, Teams, and project tracking platforms
Desired Skills & Experience
Prior experience working at or with a Managed Services Provider or technology company
Exposure to IT project types such as network deployments, cloud migrations, Microsoft 365 rollouts, or hardware refreshes
Familiarity with project management methodologies such as Waterfall or Agile/Scrum
Experience using project management tools such as Asana, Monday.com, ConnectWise Manage, or similar
Understanding of basic IT concepts including networking, endpoints, servers, and cloud environments
CAPM, CompTIA Project+, or working toward a PMP certification is a plus
Experience creating client-facing project plans, status updates, and post-project summaries
What You Will Be Doing
Managing day-to-day execution of client IT projects, including scheduling, task tracking, resource coordination, and milestone management
Serving as the primary point of contact for clients throughout the project lifecycle, providing regular status updates and proactively addressing concerns
Coordinating internal resources including engineers, technicians, and third-party vendors to ensure timely project delivery
Maintaining accurate and up-to-date project documentation including scopes of work, project plans, risk logs, and meeting notes
Facilitating project kickoff calls, status meetings, and closeout reviews with clients and internal stakeholders
Identifying and escalating project risks, blockers, and scope changes in a timely manner
Supporting the transition from project completion to ongoing managed services by coordinating handoffs to the service delivery and account management teams
Contributing to process improvement efforts by capturing lessons learned and recommending workflow enhancements
Assisting senior project managers with larger or more complex engagements as needed
Tech Breakdown
40% Project Coordination & Execution
30% Client Communication & Relationship Management
20% Documentation, Reporting & Scheduling
10% Internal Team Coordination & Process Improvement
Daily Responsibilities
35% Managing active project tasks, timelines, and resource schedules
30% Client-facing communication - calls, emails, status updates, and meeting facilitation
20% Project documentation, note-taking, and progress reporting
15% Internal coordination with engineers, leadership, and vendors
The Offer
You will receive the following benefits:
Competitive salary commensurate with experience
Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Opportunities for growth into a Senior Project Manager or Program Manager role
Support for professional development and project management certifications
Exposure to a wide variety of IT environments and technologies across a diverse client base
A team-oriented culture that values communication, accountability, and continuous improvement
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 886249
- Posted 30+ days ago
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