Description We are looking for an IT Administrator to support escalation and day-to-day IT operations for a regulatory environment in East Windsor, New Jersey. This Contract to Hire position focuses on delivering dependable technical support across end-user systems, network-connected devices, and core site technology services. The ideal candidate will combine strong troubleshooting ability with hands-on experience in infrastructure support, user account administration, and service request management.
Responsibilities:
- Provide desktop and laptop break/fix support, troubleshooting hardware, software, and connectivity issues.
- Manage ticket queue, including prioritization, resolution, documentation, and escalation.
- Perform PC imaging, deployment, software installation, and SCCM-based patching and software distribution.
- Support Active Directory user accounts, printers, peripherals, and Microsoft 365 applications.
- Monitor Veeam backups, perform tape rotations, and assist with basic recovery procedures.
- Support local IT infrastructure, including Windows servers, Cisco switches, network connectivity, and Check Point firewalls.
- Maintain asset inventory and technical documentation.
Requirements - Strong desktop support and troubleshooting experience.
- Active Directory, Windows 10/11, Microsoft 365, and Windows Server support.
- SCCM/MECM administration, software deployment, and endpoint management.
- Knowledge of TCP/IP, DNS, DHCP, VPNs, Cisco switches, and Check Point firewalls.
- Experience with Veeam backups and infrastructure support.
- Strong communication, documentation, and customer service skills.
Preferred Qualifications- 7+ years of IT support experience.
- Experience in manufacturing, pharmaceutical, or other regulated environments preferred.
- Familiarity with EasyVista, Jira, or ServiceNow.
- Ability to work independently in a hands-on site support role.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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