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AMI/FAN Network Operations Analyst

Galaxy i Technologies, Inc.

Edina, Minnesota • Today

Third Party, Contract

Depends on Experience

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Easy Apply

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IT Operations Analyst - Executive Support

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Saint Paul, Minnesota • Today

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USD 74,700.00 - 112,200.00 per year

Senior Cloud Operations Engineer

Thomson Reuters U.S. Inc.

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Senior Manager, Infrastructure Protection Operations

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Sr. Manager, Security Operations & Governance

Vaco by Highspring

Remote • 13d ago

Easy Apply

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Technical Operations Support Specialist I - Reports

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IT Manager - Network Operations

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Etsy, Inc

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Digital Media Operations Manager with Budget & Financial Operations exp (Remote)

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Third Party, Contract

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Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Trace3

Remote or Dallas, Texas • Today

Full-time

USD 81,000.00 - 100,000.00 per year

Associate Network Automation Engineer

Danaher Corporation

Remote or Seattle, Washington • Today

Full-time

USD 75,000.00 - 85,000.00 per year

Remote Capex Operations Manager

Stefanini

Remote or Chicago, Illinois • Today

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Market

Software Engineer, Platform Operations

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Network Pricing Management Senior Analyst

CVS Health

Remote or Arizona • Today

Full-time

USD 46,988.00 - 102,000.00 per year

Operations Coordinator (Managed Services)

Johnson Technology Systems Inc (JTSI)

Remote or Hybrid in Dallas, Texas • 3d ago

Easy Apply

Full-time

$60,000 - $80,000

Human Resources Operations Manager

Johnson Technology Systems Inc (JTSI)

Remote • 3d ago

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$60,000 - $80,000

Senior Ivanti Operations & Controls Analyst

Zillion Technologies

Remote • 7d ago

Easy Apply

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65 - 70

Accountant (Financial Services Operations)

Pyramid Consulting, Inc.

Remote • 4d ago

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Senior SRE/DevOps Operations Engineer

Johnson Technology Systems Inc (JTSI)

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Galaxy i Technologies, Inc.

Job Details

Skills

AMI/FAN Network Operations Analyst

Summary

Job Title : AMI/FAN Network Operations Analyst
Location : Minneapolis, MN (Onsite)

Role Summary
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.

Key Responsibilities
1. Ticket Triage & Resolution (Primary Work)
• Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44)
• Execute step-by-step triage using FAN Triage Document
• Analyze device connectivity issues across:
o Smart Meters (Gas/Electric)
o Relays
o Access Points (APs)
o FAN Mesh network
2. Root Cause Identification
• Diagnose common failure scenarios:
o Communication failure (Meter → Relay → AP path)
o Power failure / device offline states
o Device reboot requirements
o Network congestion or path issues (Primary/Secondary)
• Validate whether issue is:
o Network-related
o Device-related
o Data/reporting lag issue
3. Workflow Execution & Documentation
• Update ServiceNow OT instance with:
o Triage steps performed
o Observations and root cause
o Action taken / escalation decision
• Maintain audit-ready documentation (important for CIP compliance)
4. Field Dispatch Coordination
• If issue persists:
o Raise SAP Work Order (WO) for field crew
• Track lifecycle:
o SAP WO Creation → Review → Completion
• Validate field resolution and update ticket status
5. Platform Monitoring & Analysis
Work across multiple AMI/FAN platforms:
• AMM Console
• Grid scape
• CDDB (Common Device Database)
• UIQ
• AMI FAN Application
• UIM (Event monitoring)
6. Queue & Backlog Management
• Handle ~400–500 backlog tickets
• Prioritize based on:
o Network impact (AP vs meter)
o Duration of outage
o Cluster/FAN group impact

Required Skills & Experience

• Experience in AMI / Smart Metering / Utility Networks
• Understanding of:
o FAN Mesh Networks
o Device Communication Flow: Meters → Relays → Access Points → Collectors
• Knowledge of network self-healing behavior and path redundancy

Technical Skills
• Hands-on experience with:
o ServiceNow (ticket triage & updates)
o Basic network troubleshooting
• Understanding of:
o IPv6 (Itron environment context)
o Event-based monitoring systems (like UIM)
Platform Experience (Preferred)
• Exposure to:
o Grid scape
o AMM Console
o UIM or similar monitoring tools
o SAP Work Order management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10374872
Position Id: 35607-43206-1785172354
Posted 13 hours ago

Company Info

About Galaxy i Technologies, Inc.

Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.

Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.

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AMI/FAN Network Operations Analyst

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AMI/FAN Network Operations Analyst

Galaxy i Technologies, Inc.

Job Details

Skills

Summary

Company Info

About Galaxy i Technologies, Inc.

Dice Job Match Score™

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