AMI/FAN Network Operations Analyst
Contract Corp To Corp
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Galaxy i Technologies, Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- AMI/FAN Network Operations Analyst
Summary
Job Title : AMI/FAN Network Operations Analyst
Location : Minneapolis, MN (Onsite)
Location : Minneapolis, MN (Onsite)
Role Summary
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.
Key Responsibilities
1. Ticket Triage & Resolution (Primary Work)
• Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44)
• Execute step-by-step triage using FAN Triage Document
• Analyze device connectivity issues across:
o Smart Meters (Gas/Electric)
o Relays
o Access Points (APs)
o FAN Mesh network
2. Root Cause Identification
• Diagnose common failure scenarios:
o Communication failure (Meter → Relay → AP path)
o Power failure / device offline states
o Device reboot requirements
o Network congestion or path issues (Primary/Secondary)
• Validate whether issue is:
o Network-related
o Device-related
o Data/reporting lag issue
3. Workflow Execution & Documentation
• Update ServiceNow OT instance with:
o Triage steps performed
o Observations and root cause
o Action taken / escalation decision
• Maintain audit-ready documentation (important for CIP compliance)
4. Field Dispatch Coordination
• If issue persists:
o Raise SAP Work Order (WO) for field crew
• Track lifecycle:
o SAP WO Creation → Review → Completion
• Validate field resolution and update ticket status
5. Platform Monitoring & Analysis
Work across multiple AMI/FAN platforms:
• AMM Console
• Grid scape
• CDDB (Common Device Database)
• UIQ
• AMI FAN Application
• UIM (Event monitoring)
6. Queue & Backlog Management
• Handle ~400–500 backlog tickets
• Prioritize based on:
o Network impact (AP vs meter)
o Duration of outage
o Cluster/FAN group impact
Required Skills & Experience
• Experience in AMI / Smart Metering / Utility Networks
• Understanding of:
o FAN Mesh Networks
o Device Communication Flow: Meters → Relays → Access Points → Collectors
• Knowledge of network self-healing behavior and path redundancy
Technical Skills
• Hands-on experience with:
o ServiceNow (ticket triage & updates)
o Basic network troubleshooting
• Understanding of:
o IPv6 (Itron environment context)
o Event-based monitoring systems (like UIM)
Platform Experience (Preferred)
• Exposure to:
o Grid scape
o AMM Console
o UIM or similar monitoring tools
o SAP Work Order management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10374872
- Position Id: 35607-43206-1785172354
- Posted 12 hours ago
Company Info
About Galaxy i Technologies, Inc.
Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.
Careers
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