Senior Ivanti Operations & Controls Analyst

Location: Remote

Rate: $65-$70 per hour

Contract Term: 12 Months with possible extension

Position Summary

We are seeking a highly skilled Senior Ivanti Operations & Controls Analyst to support and optimize enterprise IT service management, operational governance, and technology controls within a regulated financial services environment.

This role requires deep hands-on experience with the Ivanti platform and will be responsible for administering, configuring, governing, and continuously improving Ivanti-based operational processes. The successful candidate will serve as the subject matter expert for Ivanti service management capabilities while ensuring operational controls, audit readiness, and compliance requirements are effectively supported.

Candidates without significant Ivanti experience will not be considered.

Key Responsibilities

Ivanti Platform Administration

• Serve as the primary administrator and subject matter expert for the Ivanti platform.
• Configure and maintain Ivanti Neurons and Ivanti Service Manager solutions.
• Design, implement, and enhance workflows supporting IT operations and service delivery.
• Develop and maintain service catalogs, request fulfillment workflows, approval processes, and automation rules.
• Manage platform upgrades, integrations, configurations, and ongoing optimization initiatives.
• Create dashboards, reports, KPIs, and executive operational metrics.

IT Service Management (ITSM)

• Administer Incident, Problem, Change, Request, Knowledge, and Asset Management processes within Ivanti.
• Ensure ITIL-aligned service management processes are effectively implemented and monitored.
• Support Configuration Management Database (CMDB) governance and data integrity.
• Monitor operational performance and identify opportunities for automation and process improvement.
• Partner with Infrastructure, Security, Application Support, and Service Desk teams to improve service delivery.

Controls, Governance & Compliance

• Support technology operational controls through Ivanti workflows and reporting capabilities.
• Maintain documentation supporting internal audits, regulatory examinations, and compliance reviews.
• Develop reporting and evidence collection processes supporting governance and oversight activities.
• Track remediation efforts, audit findings, operational risks, and corrective action plans.
• Ensure change management and operational controls are consistently enforced through Ivanti processes.

Operational Reporting & Analytics

• Develop and maintain operational dashboards and KPI reporting.
• Analyze service trends, incidents, root causes, and operational risks.
• Produce management reporting for technology leadership, risk management, and audit stakeholders.
• Recommend process improvements based on operational metrics and performance analysis.

Required Qualifications

• Bachelor''s Degree in Information Technology, Information Systems, Business, or related discipline.
• 5+ years of hands-on Ivanti administration and operational support experience.
• Strong experience with:
  • Ivanti Neurons
  • Ivanti Service Manager
  • Incident Management
  • Change Management
  • Problem Management
  • Request Fulfillment
  • Asset Management
  • CMDB Administration
  • Workflow Automation
  • Service Catalog Management
• Experience supporting enterprise IT operations within a large corporate environment.
• Strong understanding of ITIL framework and service management best practices.
• Experience creating operational dashboards, reports, and performance metrics.
• Strong analytical, troubleshooting, and documentation skills.

Preferred Qualifications

• Financial Services or Banking industry experience.
• Experience supporting SOX, FFIEC, OCC, FDIC, or other regulated environments.
• ITIL Foundation or higher certification.
• Experience with Endpoint Management and Unified Endpoint Management (UEM).
• Experience integrating Ivanti with Active Directory, Azure AD, Microsoft 365, Service Desk tools, and monitoring platforms.
• Experience supporting audit and risk management functions.

Work Authorization

Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Applicants must be authorized to work for any employer in the United States on a full-time basis without the need for sponsorship or immigration-related employment benefits.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and make employment decisions based on qualifications, merit, and business needs. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

Compensation & Benefits

We offer a comprehensive and competitive benefits package, which may include:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Savings Plan 

Benefits eligibility and offerings are subject to plan terms and may be modified at the discretion of the employer.