Starting Salary Range: $51,455 - $64,319 annually ($26.39 - $32.99 per hour), plus benefitsThis position will remain open until filled with priority given to applications received by 5:00PM, Thursday, August 20th 2026.Position Status: Full Time, Non-Exempt, Union
SCOPE OF WORK:Under general supervision performs a variety of duties pertaining to the day to day operations of Affordable Housing and Authority owned communities. Manages all functions of recertification and interims. Ensures program compliance, stays current with HUD and LIHTC regulations, Fair Housing, and state laws. Responsible to ensure files are ready for internal and external audits.
SCOPE OF WORK:Under general supervision performs a variety of duties pertaining to the day-to-day operations of Affordable Housing and Authority Owned communities. Manages all functions of recertification and interims. Ensures program compliance, stays current with HUD and LIHTC regulations, Fair Housing, and state laws. Responsible for ensuring files are ready for internal and external audits.
Accountabilities and Distinguishing Features of the Classification:This is an entry level position. Work is characterized by a variety of well-defined processes and procedures, which cover not only resident issues but also organizational matters relating to property management. Work is performed under the general supervision of a manager who is available to assist with matters outside the guidelines. This position typically consists of a limited volume of units, with the application of one or two closely related programs' rules and regulations, i.e. LIHTC, PBRA and HOME.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Program Compliance:
- Processes annual and interim review of tenant eligibility; prepares annual review packets; tracks and process for completion with residents; process income and asset verifications as required by program rules and regulations; reviews verifications and calculates annual rent; determines resident rent assessment and enters such in computer system;
- Supports resident with Rent Caf review process; serves as main contact for Rent Caf questions, issues, and resident log in problems; resets passwords as requested;
- Input information into computerized systems for information management, storage and retrieval; input and retrieves resident/applicant and owner/property information; input status and other changes;
- Maintain files and records pertaining to applicants or residents; compile data from a variety of sources, databases and logs. Ensures files are ready and available for internal and external audits;
- Performs peer audits of annual and interim recertifications; provides appropriate feedback regarding the file.
- Responsible for retrieving income reports from HUD's Enterprise Income Verification (EIV) system.
Occupancy:
- Receives and reviews applications in computer system applicant portal; answers applicant questions; manages the waiting list; input information into computerized system for information management; input and retrieves applicant information;
- Serves as point of contact for residents, applicants, and the general public; answers phones, greets applicants, residents, and visitors; explains process and procedures, answers questions, assists applicants with application process, listens and assists and/or refers residents based on concerns and problems;
- Assist with marketing and outreach.
Lease Administration:
- Assess and document complaints; initiate appropriate action and/or refer appropriately. Receive inquires and complaints, verification requests, perform research, and provide general information on services, programs, procedures, and regulations, or refer to appropriate person or department. Research and investigate possible fraud;
- Respond to Reasonable Accommodation inquiries and requests while following EHA policy and procedures; initiate appropriate action or refer to appropriate person.
- Assign and track tenant parking spaces; issue permits and monitor parking area for violations outlined in the property's policies and procedures; document and log resident vehicle make, model, and license plate information.
Finance:
- Process invoices for assigned properties which may include invoice coding or data entry into computerized system;
- Timely preparation of HAP reports, rent roll balancing reports and submits for inter-departmental review;
- Performs tenant accounting; makes adjustments to tenant accounts, rent changes, maintenance charges and late fees under the direction of a manager;
- Collects rent checks and deposits to authorized bank account within 24 hours.
- Responsible for all aspects of the Automatic Rent Payment System (ACH) including additions and cancellations of ACH payments. Posting ACH payments into computerized system within 24 hours of electronic transfer.
- Monitoring delinquency reports and addressing credits and/or balances.
Maintenance:
- Conduct housekeeping, yard, safety, and biennial inspections of housing units according to established policies and procedures; follow-up on lease violations, health and safety, building, grounds or yard checks;
- Depending on location, may schedule and track annual building system maintenance;
- Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor; follow all safety and health guidelines, practices, policies and procedures;
- In conjunction with the Maintenance Specialist, update the Maintenance Binder with annual inspection results for general building systems, i.e. fire alarm testing, backflow monitoring, pull cord testing, elevator inspections, etc.
- Monitors emergency pendant system for low battery alerts and reports the low battery to Maintenance.
- Collect and update data for the entry control systems. Places work order for Maintenance Specialist to program call box.
Other Duties:
- Collaborate on a regular basis with the Finance Department, Service Coordinators, Maintenance and Front Desk;
- Facilitation of treatment plans under the EHA Bed Bug Protocol for bed bug infestations, which includes coordination of the Bed Bug Briefing and verifying staff (Maintenance, Resident Services, Property Management) have completed all items on the bed bug treatment checklist;
- Attends meetings as assigned and take minutes or notes as necessary;
- Purchases office supplies in accordance with Agency policy and coordinates purchases of other supplies to ensure order control and proper submittal of bills;
- Completes and sends information requests on behalf of residents, such as DSHS benefits or landlord statements;
- Ensures emergency pendant monitoring company is updated with any new or changed tenant name or phone number;
- Assists other staff as assigned or requested;
- Performs related work as required.
KNOWLEDGE AND SKILL REQUIREMENTS:- Knowledge of modern office practices and procedures;
- Effective verbal and written communication with a wide variety of audiences.
- Business/professional ethics
- Perform basic mathematical skills and have attention to detail to ensure accuracy of HUD regulated contracts forms, and programs.
- Work professionally and effectively with program participants, co-workers, social service agencies, and the general public, while ensuring compliance with program requirements and accuracy of work product.
- Speak and understand English and follow oral and written directions.
- Proficiently use computer and ten key calculator.
- Work independently within organizational parameters.
- Demonstrate strong organizational skills including prioritizing, ensuring accuracy, multitasking, and handline interruptions appropriately; ensures assignments are completed timely and in an effective manner.
- Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.
- Drive a vehicle.
- Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
- Work includes frequent contact with the public and employees on a variety of matters requiring incumbents to know housing authority policies and procedures.
- Contact with resident may be of a confidential and sensitive nature to collect relevant documents and assist with resident needs.
EDUCATION AND EXPERIENCE:High school diploma or GED and two to three years' customer service or general office work experience, and two years of computer work experience, or an equivalent combination of education and experience.
DESIRABLE QUALIFICATIONS:- Compassion and a passion for service with less enfranchised people within the community.
- Bilingual fluency in Russian, Ukrainian, Vietnamese, Arabic, Korean, or Spanish language.
- Knowledge and/or experience in property management.
- Experience working with a housing authority.
- Experience using Yardi Voyager and Rent Caf software.
COMPETENCIES:- Accountability - Ability to accept responsibility and account for their actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Cultural Sensitivity - Ability to avoid being offensive when communicating with others and show consideration when interacting with people of different cultural or socio-economic backgrounds.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures and HUD/LIHTC compliance regulations.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Emotional Intelligence - Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Judgment - The ability to formulate a sound decision using the available information.
- Organization - Ability to keep track of multiple and complex tasks.
- Patience - Ability to act calmly under stress and strain, and not be hasty or impetuous.
- Problem Solving - Ability to find a solution for or to deal proactively with work related problems.
- Reliability - The trait of being dependable, trustworthy, punctual, good attendance, and completing assignments on time.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
- Tactful - Ability to show consideration for and maintain good relations with others.
- Technical Aptitude - HUD Affordable Housing Programs - Technical aptitude: Ability to comprehend complex technical knowledge and terminology of HUD affordable housing programs, such as Housing Choice Vouchers, Public Housing and Low Income Tax Credit, and accurately follow applicable federal, state and local laws.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Time Management - Ability to utilize the available time to organize and complete work within strict deadlines.
REQUIRED WORKPLACE STANDARDS:- Works regular and reliable hours on site as required (i.e. not at home)
- Attendance must be punctual and consistent;
- Works an agreed-upon schedule and works additional hours as necessary to complete work;
- Works effectively, cooperatively and respectfully with co-workers, clients and other contacts;
- Follows all EHA Safety Policies and Procedures;
- Follows all EHA Personnel Policies and Procedures;
- Performs other duties as assigned.
Physical Requirements to Perform Essential FunctionsCONSTANT:- Sitting for extended periods of time
- Manual dexterity (Left, Right, Both)
- Listening and talking
- Repetitive arm/hand movement (LRB)
- Fine finger manipulation (LRB)
- Seeing and hearing
- Lifting and carrying 5# (LRB)
- Pushing and pulling 5# (LRB)
FREQUENT:- Walking and standing
- Turning and twisting at waist
- Climbing stairs
- Bending and stooping
- Reaching and grasping (LRB)
- Lifting and carrying 10# (LRB)
- Pushing and pulling 10# (LRB)
OCCASIONAL:- Kneeling and squatting
- Reaching above shoulders
- Operating foot controls (LRB)
- Lifting and carrying 20#
- Pushing and pulling 20#
Compensation details: 26.39-32.99 Hourly Wage
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