MIX OF functional and technical Onsite Through 6 months and extendable Location Fairfax County VA HQ with some occasional travel to county sites (such as fire stations) Two interviews one w/CAS Severn Inc. and one with Fairfax County Gov (videos) W2 no benefits (NO C2C) Locals or within MD/VA/DC Onsite role . Overview We are seeking an experiencedContact Center Business Analystwith hands-on expertise in bothAvaya and Cisco contact center platformsto lead the analysis, documentation, and migra