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IT Service Manager - Major Incident Management

Wissen Infotech

Remote • Today

Easy Apply

Contract, Third Party

$70 - $80

Information Technology Service Manager

State of Colorado-OIT

Fort Collins, Colorado • Today

Full-time

USD 63,393.00 - 66,563.00 per year

Manager | IT Service Management

CBIZ

Remote or Cleveland, Ohio • Today

Full-time

Senior Engagement Manager – IT Service Delivery / Client Management

Galaxy i Technologies, Inc.

Remote • Today

Contract, Third Party

Depends on Experience

Senior IT Project Manager (IT Operations & Service Desk)

Randstad Digital

Remote or Framingham, Massachusetts • Today

Contract

USD75 - USD85

Technology Services Manager (IT Policy & Planning - Manager)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 109,512.00 - 147,246.00 per year

IT Admin - Service Desk

ASM Research

Remote • Today

Full-time

IT Functional Architect - CE Field Service

Toyota Material Handling North America

Remote • Today

Easy Apply

Full-time

USD 94,020.00 - 120,540.00 per year

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Today

Full-time

$90,000 - $100,000 annually

Data Analyst, IT Service Center

Cardinal Health

Remote or Ohio • Today

Full-time

USD 80,900.00 - 115,500.00 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

Business Development Manager Non-IT - Uppal - Hyderabad - Telangana

Activesoft, Inc.

Remote • Today

Easy Apply

Full-time

Depends on Experience

Manager of IT / Senior Project Manager

Brown & Brown, Inc.

Remote or Illinois • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Sr. IT Project & Program Manager, Asset Management

Pinterest, Inc.

Remote or San Francisco, California • Today

Full-time

USD 110,494.00 - 227,486.00 per year

IT Program Manager

SSI People

Remote • 2d ago

Easy Apply

Contract

IT Manager - Log Management Services

Enterprise Holdings

Remote or St. Louis, Missouri • 30+d ago

Full-time

Global Partner Manager - Autonomous Workforce/IT, Deloitte

ServiceNow, Inc.

Remote or Waltham, Massachusetts • Today

Full-time

USD 126,060.00 - 208,020.00 per year

IT Program Manager - Clinical Applications: Strategic Initiatives & AI

Advocate Health Care

Remote • Today

Full-time

USD 59.00 - 88.50 per hour

Sales Account Manager IT Services

Group Nine

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

IT Senior Program Manager

Allegion

Remote or Indiana • Today

Full-time

USD 2,000.00 per week

Business Development Manager IT Staffing/ Managed Services (1099)

Care IT Services Inc

Remote or Hybrid in Princeton, New Jersey • 5d ago

Easy Apply

Full-time

Depends on Experience

Manager, IT Infrastructure PMO

Cardinal Health

Remote or Ohio • Today

Full-time

USD 106,700.00 - 167,640.00 per year

Manager Information Technology Division

Cleveland Clinic

Remote or Cleveland, Ohio • Today

Full-time

Senior IT Manager

TDS telecom

Remote • 12d ago

Full-time

USD 127,000.00 - 206,400.00 per year

IT Engineering Manager II

Samsara

Remote • Today

Full-time

USD 134,470.00 - 180,800.00 per year

Sr. IT Manager, Marketing Applications

Vail Resorts

Remote • Today

Full-time

USD 112,000.00 - 159,000.00 per year

IT Manager - AI Platform Engineering & Data Science

Ferguson Enterprises, LLC

Remote or Springfield, Virginia • Today

Full-time

USD 7,568.91 - 13,247.76 per month

IT Manager, Programming & Data Services

National Field Representatives

Remote or Hybrid in Claremont, New Hampshire • 6d ago

Full-time

Depends on Experience

IT Project Manager/Quality Manager(Unemployment Insurance)

eSystems, Inc.

Remote • 29d ago

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

We are looking for an experienced IT Service Manager with strong expertise in Major Incident Management and IT Service Management (ITSM). The ideal candidate should have hands-on experience managing critical incidents, coordinating cross-functional teams, driving timely resolution, and ensuring effective communication with business and technical stakeholders.

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9109120
Posted 5 hours ago

Fitment

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Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

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Remote

•

2d ago

Job Title: Incident Management Agent (Application Support & Operations) Location: Remote, USA Job Type: Contract (Long Term) Experience: X+ years Job Overview We are looking for an experienced Incident Management Agent to provide production support for enterprise applications within Supply Chain & Logistics operations. The role involves incident monitoring, troubleshooting, stakeholder communication, release support, and ensuring timely resolution of business-critical issues in a 24x7 su

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow ITOM Developer in New York, NY. Summary: We are seeking a ServiceNow Developer with strong experience in Monitoring, Event Management, and IT Operations Management (ITOM) to help optimize and enhance enterprise ServiceNow capabilities. This role will focus on event management, alert correlation, monitoring integrations, dashboard development, and operational visibility improvements. The ideal candidate has hands-on experience co

Contract

$85 - $98 hourly

Remote

•

Today

Security Engineer Incident Response (SOC) | Remote | 12-Month Contract We are seeking an experienced Security Engineer to join our Threat Operations Security Operations Center (SOC) on a 12-month remote contract. This is a highly visible, hands-on incident response role focused on identifying, investigating, containing, and resolving sophisticated security threats across enterprise environments. The ideal candidate brings strong expertise in Incident Response, Digital Forensics, Threat Investig

Easy Apply

Contract

$70 - $84

Senior SAP Basis Engineer

Remote or Southfield, Michigan

•

Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA As an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware,

Full-time

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Dice Id: 91112433
Position Id: 9109120
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

2d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

Contract

$85 - $98 hourly

Remote

•

Today

Easy Apply

Contract

$70 - $84

Senior SAP Basis Engineer

Remote or Southfield, Michigan

•

Today

Full-time

IT Service Manager - Major Incident Management

Skills

Summary

Dice Job Match Score™

Mangesh Patil

Similar Jobs

IT Service Manager - Major Incident Management

Job Details

Skills

Summary

Dice Job Match Score™

Mangesh Patil

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