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Technician Standard

Mindlance

Washington, District of Columbia • 13d ago

Easy Apply

Contract

Depends on Experience

Senior Network Administrator

Leidos

Odenton, Maryland • Today

Full-time

USD 92,300.00 - 166,850.00 per year

Service Now Developer

Acro Service Corp.

Remote • 21d ago

Easy Apply

Contract

60 - 80

Service Now Tester

Saksoft

Remote • 20d ago

Easy Apply

Contract, Third Party

65 - 70

SERVICE NOW DEVELOPER

Zermount Inc.

Arlington, Virginia • Today

Full-time

Service Now Developer

SAIC

Arlington, Virginia • Today

Full-time

USD 80,001.00 - 120,000.00 per year

ServiceNow Architect

Leidos

Camp Springs, Maryland • Today

Full-time

USD 107,900.00 - 195,050.00 per year

ServiceNow Developer

Isys Technologies

Fort Meade, Maryland • Today

Full-time

USD 175,000.00 - 193,000.00 per year

Service Now Administrator 2

T-Rex Solutions LLC

Fort Meade, Maryland • Today

Full-time

USD 180,000.00 - 230,000.00 per year

ServiceNow Application Architect - Remote

VIVA USA INC

Remote • 27d ago

Easy Apply

Contract

68 - 73

Service Now Developer - ITSM - Remote

Sage IT Inc

Remote • 3d ago

Easy Apply

Contract

ServiceNow GRC Sr Developer

Datasignify

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

ServiceNow Architect

Zfinity Global

Remote or Madison, Wisconsin • 27d ago

Easy Apply

Contract

70 - 80

ServiceNow Platform Architect

TATA Consultancy Services Limited

Remote • 4d ago

Easy Apply

Full-time

80,000 - 180,000

W2 - ServiceNow Architect - REMOTE (PST)

Prohires

Remote • Today

Easy Apply

Contract

Depends on Experience

ServiceNow Software Developer

SAIC

Remote • Today

Full-time

USD 80,001.00 - 120,000.00 per year

ServiceNow Software Developer

SAIC

Remote • Today

Full-time

USD 80,001.00 - 120,000.00 per year

ServiceNow Platform Architect

Advent Global Solutions, Inc.

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

Sr Service Now Administrator - HYBRID

ZIO Technologies

Baltimore, Maryland • Today

Easy Apply

Full-time, Third Party, Contract

Service Now Technology Lead

Idealforce LLC

Remote • Today

Contract

Depends on Experience

ServiceNow Developer

Sun Technologies,Inc.

Remote • 3d ago

Easy Apply

Contract

Senior ServiceNow Requirements Engineer

Cornerstone Defense

Bethesda, Maryland • Today

Full-time

USD 175,000.00 per year

Job Details

Skills

EXCEL
SERVICE NOW
SNOW
REMEDY
OFFICE 365
SHARE POINT
ACTIVE DIRECTORY
IMAGING
RE-IMAGING
LAPTOP/DESKTOP TROUBLESHOOTING

Summary

Position Summary:

Title: Technician Standard II – IT Coordinator II

Duration: Long Term

Location: Washington, DC 20433

100% Onsite

This team is responsible for enabling and delivering IT support to staff and providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:

IT support and troubleshooting of client’s provisioned hardware, software, and applications;
Client IT training and outreach; direct desk side and remote support;
Virtual meeting support; and configuration and provisioning of standard devices. For the Washington, DC campus, Tier 2 local IT Support (ITSR3) is organized by building/location. We engage directly with the business and leverage ServiceNow for incidents and requests to deliver timely, best-in class support to our end-user community. With an annual satisfaction rating that regularly exceeds 95%, the core competencies and responsibilities that contractors must fulfil are:

Roles & Responsibilities:

Provide technical support to Client managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of client’s standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others.
Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system.
Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators.
Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue.
Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings.
Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping.
Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to corporate systems.

Educational and Technical Qualifications:

Bachelor''s degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.

Certifications:

Industry certifications such as A+ recommended

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent customer service skills.
Advanced skills in supporting Windows computers and Apple mobile devices.
Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114908
Position Id: 9024034
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Jeevan Shreemukh

General Manager @ Mindlance

View Profile

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Similar Jobs

Desktop Support

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13d ago

Position Summary: Title: Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC 20433 (100% Onsite) Roles & Responsibilities: Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:IT support and troubleshooting of client provisioned hardware, software, and applicationsClient IT training and outreachDirect desk side and remote supportVirtual meeting support; and configuration and pr

Easy Apply

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Desktop Support Analyst

McLean, Virginia

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12d ago

Proactive and detail-oriented IT professional looking to contribute to a dynamic team Strong knowledge of Windows, Mac and iOS operating systems. Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues. Install, configure, and troubleshoot desktops, laptops, and peripheral devices. Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a fast-paced environment. Experience in MDM tools such as

Easy Apply

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$25 - $30

Tier 1 Help Desk Engineer

Alexandria, Virginia

•

Today

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag IT Systems LLC, a Koniag Government Services company, is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a hybrid opportunity; extended shifts are required for 80 hours per two-week coverage - Onsite in downtown Washington, DC, at least four (4) days per week, Monday through Friday.

Full-time

IT Support Specialist

Washington, District of Columbia

•

Today

The Nuclear Company is the fastest growing AI tech-enabled startup in the nuclear and energy space, pioneering a fleet-scale approach to building the next generation of nuclear reactors. Through our design-once, build-many model, we're accelerating the deployment of safe, reliable, and affordable nuclear energy. We operate with an AI-first mindset. Every employee is expected to leverage AI, technology, and the Nuclear Operating System (NOS) as integral components of their role to improve the qu

Full-time

USD 81,000.00 - 98,000.00 per year

Job Details

Skills

EXCEL
SERVICE NOW
SNOW
REMEDY
OFFICE 365
SHARE POINT
ACTIVE DIRECTORY
IMAGING
RE-IMAGING
LAPTOP/DESKTOP TROUBLESHOOTING

Summary

Position Summary:

Title: Technician Standard II – IT Coordinator II

Duration: Long Term

Location: Washington, DC 20433

100% Onsite

IT support and troubleshooting of client’s provisioned hardware, software, and applications;
Client IT training and outreach; direct desk side and remote support;
Virtual meeting support; and configuration and provisioning of standard devices. For the Washington, DC campus, Tier 2 local IT Support (ITSR3) is organized by building/location. We engage directly with the business and leverage ServiceNow for incidents and requests to deliver timely, best-in class support to our end-user community. With an annual satisfaction rating that regularly exceeds 95%, the core competencies and responsibilities that contractors must fulfil are:

Roles & Responsibilities:

Provide technical support to Client managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of client’s standard software and hardware (including accessories and peripherals) and addressing issues such as imaging computers; fixing logon and connectivity issues; patching security vulnerabilities; and installing software, among others.
Receive and take ownership of requests for help via ServiceNow; respond to and resolve these within agreed-upon timeframes; communicate progress; and document work in the system.
Complete tickets within designated service levels: 90% Response SLA met; 95% Resolution SLA met; and meet Quality Management performance indicators.
Leverage technical expertise and troubleshooting skills to diagnose problems and identify and apply the appropriate resolution or find resources to resolve the issue.
Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings.
Provide support to M365 applications (Copilot, Outlook, Office, OneDrive, Teams, etc.)
Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks, ensuring accurate documentation and record-keeping.
Attend to issues with client-owned and personal mobile devices (iOS and Android) which are connected to corporate systems.

Educational and Technical Qualifications:

Bachelor''s degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.

Certifications:

Industry certifications such as A+ recommended

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent customer service skills.
Advanced skills in supporting Windows computers and Apple mobile devices.
Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Dice Id: 10114908
Position Id: 9024034
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Jeevan Shreemukh

General Manager @ Mindlance

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support

Washington, District of Columbia

•

13d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Analyst

McLean, Virginia

•

12d ago

Easy Apply

Contract

$25 - $30

Tier 1 Help Desk Engineer

Alexandria, Virginia

•

Today

Full-time

IT Support Specialist

Washington, District of Columbia

•

Today

Full-time

USD 81,000.00 - 98,000.00 per year