Desktop Support Analyst

McLean, VA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
12 Months
On-site
$25 - $30/hr
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Active Directory
  • AirWatch
  • IOS Development
  • Laptop
  • Microsoft Outlook
  • Mobile Device Management
  • Multi-factor Authentication
  • ServiceNow
  • Service Level
  • Technical Support
  • Operating Systems
  • JAMF
  • Intune
  • Workspace One
  • Web Portals

Summary

Proactive and detail-oriented IT professional looking to contribute to a dynamic team
Strong knowledge of Windows, Mac and iOS operating systems.
Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a fast-paced environment.
Experience in MDM tools such as Intune, JAMF, Airwatch (Workspace ONE UEM).Experience in Active Directory.
Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
Manage and prioritize support requests via ServiceNow to meet service-level agreements.
Deliver exceptional customer service by ensuring professional, clear, positive, and effective communication.
Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi Factor Authentication (MFA), and Company Portal, among others.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91070995
  • Position Id: 9073985
  • Posted 1 day ago
Contact the job poster
Vishal Gurujuwada

Vishal Gurujuwada

Talent Acquisition Team @ MRoads
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Washington, District of Columbia

2d ago

Easy Apply

Contract

Depends on Experience

Washington, District of Columbia

2d ago

Easy Apply

Contract

Depends on Experience

Washington, District of Columbia

Today

Easy Apply

Full-time, Contract, Third Party

$DOE

Washington, District of Columbia

3d ago

Easy Apply

Contract

Depends on Experience

Search all similar jobs