Job#: 3051912 Job Description: Desktop Support
Location: Fort Mitchell, Kentucky (On-site)
Role Overview
The organization is seeking a dedicated technical professional to deliver comprehensive desktop support to agency users. This position involves installing, troubleshooting, and repairing desktops and related hardware and software in a Windows-based environment. The selected candidate will provide technical assistance both remotely and in person, ensuring high-quality customer service and minimal operational disruption.
Key Responsibilities
- Provide technical support to agency users remotely and in person.
- Install, troubleshoot, and repair desktops, laptops, and related hardware and software.
- Perform basic network troubleshooting to ensure continuous user connectivity.
- Deliver customer service while supporting end-user technology needs.
- Travel within the designated local service area to provide hands-on technical support as needed.
Required Qualifications
Education: High school diploma or equivalent technical certification.
Experience: One to two or more years of desktop support experience in a Windows environment.
Technical Skills: Proficiency in Windows operating systems, Active Directory, Microsoft Office 365, and ticketing systems. Experience with desktop deployment, hardware and software repair, remote support tools, and basic network troubleshooting including TCP/IP, DNS, and DHCP. A valid driver's license is required.
Physical Requirements: Ability to lift and carry computer equipment and work in uncomfortable physical positions for extended periods when performing installations.
Preferred Qualifications
- Experience supporting state or local government agency users.
- Advanced proficiency with device imaging and deployment methodologies.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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