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IT Service Delivery Manager - Manufacturing Operations Support

Cinter Career

Greensboro, North Carolina • Today

Full-time

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

IT Business Operations Consultant II - IT Finance - Greensboro, NC

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 33.36 - 43.15 per hour

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

IT Operations Specialist

HouseCanary

Remote • 22d ago

Easy Apply

Full-time

75000 - 95000

IT Solutions Architect (Manufacturing / Dassault)

Randstad Digital

Remote or District of Columbia • Today

Contract

USD115 - USD120

Technical Support Operations Manager

Rad AI

Remote or San Francisco, California • Today

Full-time

USD 120,000.00 - 150,000.00 per year

Senior Enterprise AI Engineer, IT Operations

6sense

Remote • Today

Full-time

USD 127,460.25 - 186,941.70 per year

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

IT Operations Engineer / Remote / 3rd Shift 8 PM - 11 AM

Motion Recruitment Partners, LLC

Remote or Boston, Massachusetts • Today

Easy Apply

Contract

$50 - $60

Lead SWE, AI Dev/IT Operations - Remote or Hybrid in DC or MN

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Sr. Delivery Manager (AI/ML)

EPAM Systems

Remote or New York, New York • Today

Full-time

Sr. Delivery Manager (AI/ML)

EPAM Systems

Remote • Today

Full-time

IT Consultant III, Care Delivery Portfolio Operations (Greenboro, NC)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 42.98 - 55.58 per hour

Senior Engineering Manager, Servicing

Upstart

Remote • Today

Full-time

USD 195,300.00 - 270,400.00 per year

IT Applications Engineer VI, Container Platform Operations Lead

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 147,900.00 - 191,400.00 per year

ServiceNow ITOM / IT Operations Management

Sun Technologies,Inc.

Remote • 11d ago

Easy Apply

Contract

70 - 72

Job Details

Skills

Japanese
Design Of Experiments
Project Management
Performance Management
Preventive Maintenance
English
Manufacturing Operations
Performance Metrics
Incident Management
Executive Communications
Reliability Engineering
User Experience
Regulatory Compliance
Mentorship
Collaboration
Accountability
Quality Management
Production Planning
Process Optimization
Leadership
Stakeholder Management
Root Cause Analysis
Conflict Resolution
Problem Solving
Presentations
Continuous Improvement
Kaizen
FOCUS
Operational Excellence
Computer Science
Computer Engineering
Mechanical Engineering
Electrical Engineering
IT Operations
IT Service Management
Manufacturing
Manufacturing Operations Management
MOM
MES
Siemens
Technical Support
Release Management
Microsoft Office
Application Lifecycle Management
DevOps
Analytical Skill
Communication
Customer Service
Management

Japanese
Design Of Experiments
Project Management
Performance Management
Preventive Maintenance
English
Manufacturing Operations
Performance Metrics
Incident Management
Executive Communications
Reliability Engineering
User Experience
Regulatory Compliance
Mentorship
Collaboration
Accountability
Quality Management
Production Planning
Process Optimization
Leadership
Stakeholder Management
Root Cause Analysis
Conflict Resolution
Problem Solving
Presentations
Continuous Improvement
Kaizen
FOCUS
Operational Excellence
Computer Science
Computer Engineering
Mechanical Engineering
Electrical Engineering
IT Operations
IT Service Management
Manufacturing
Manufacturing Operations Management
MOM
MES
Siemens
Technical Support
Release Management
Microsoft Office
Application Lifecycle Management
DevOps
Analytical Skill
Communication
Customer Service
Management

Summary

Job Details

Job Title: IT Service Delivery Manager - Manufacturing Operations Support
Client: Japanese Company
Working Location: Greensboro, North Carolina
Working Style: Onsite
Employment Type: Contract-to-Hire (No C2C)
Salary: DOE
Benefit: Available upon conversion to full-time (Contract-to-Hire)
Visa Support: No
Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (Occasional evening/weekend work as needed)
Language: English

Key Responsibilities

Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications.
Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs.
Manage incident, problem, request, change, and release processes while improving service performance metrics.
Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams.
Lead major incident response, root cause analysis, corrective actions, and executive communications.
Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives.
Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience.
Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations.
Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning.
Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services.
Identify opportunities for automation, process optimization, and increased business value through technology.

The right candidate will possess:

Experience leading IT service delivery within a manufacturing environment.
Strong understanding of MOM/MES platforms, preferably Siemens Opcenter.
Excellent leadership and stakeholder management skills.
Strong analytical mindset with proven root cause analysis and problem-solving abilities.
Excellent communication and presentation skills for both technical and non-technical audiences.
A continuous improvement (Kaizen) mindset with a focus on operational excellence.
Ability to work effectively with cross-functional and global teams.

Required Qualifications & Skills

Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience).
2+ years of IT operations or IT service management experience supporting manufacturing environments.
Experience supporting MOM/MES applications (Siemens Opcenter preferred).
Experience leading technical support teams and service improvement initiatives.
Strong knowledge of Incident, Problem, Change, and Release Management processes.
Experience with ticket management systems and Microsoft Office.
Understanding of application lifecycle management and DevOps practices.
Excellent troubleshooting, analytical, and communication skills.
Strong organizational, time management, and customer service skills.
Experience working in global or cross-cultural environments is preferred.
Ability to negotiate and manage stakeholder expectations effectively.

Important Notice
No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91130525
Position Id: 3e8bc70751b28da2f3510e8300892fa1
Posted 30+ days ago

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