Computer Operator (IBM iSeries / AS/400)
Position Summary
The IBM iSeries Computer Operator is responsible for the operation, monitoring, and maintenance of the IBM iSeries (AS/400) environment and all associated systems. This role ensures the reliable execution of business-critical processes, including order processing, batch operations, system monitoring, and incident resolution, while maintaining high system availability and performance.
Key Responsibilities
System Monitoring & Operations
- Monitor IBM iSeries (AS/400), servers, and peripheral equipment to ensure continuous uptime
- Respond to system messages, console alerts, and error conditions promptly
- Oversee all input/output processing, including job queues and output queues
- Monitor server performance and overall system health
Batch Processing & Order Management
- Execute and manage scheduled batch jobs (daily, weekly, monthly)
- Ensure all processing meets operational SLAs and business requirements
- Receive and process customer order files via FTP, ensuring accurate distribution to branches and warehouses
- Support and monitor EDI transactions (810, 850, 855)
Monthly Responsibilities
- Submit and monitor month-end processing activities
- Generate and send customer statements to the mail house
- Download and apply Taxware updates
- Send Accounts Receivable files to Cortera and USTrade
Backup, Recovery & System Continuity
- Perform routine system backups and verify backup integrity
- Manage backup media (tape or cloud)
- Assist with data restoration and disaster recovery procedures
Incident Management & Troubleshooting
- Provide first-level troubleshooting for hardware, software, and connectivity issues
- Support users in resolving system and application issues
- Gather diagnostic information and escalate complex issues as needed
- Log, track, and resolve incidents in accordance with IT procedures
User Support & Help Desk
- Create, assign, and follow up on IT help desk tickets
- Respond to user requests via phone, email, or in person
- Manage user accounts, password resets, and basic system access
System Maintenance & Vendor Coordination
- Coordinate service requests for AS/400 hardware and infrastructure
- Work closely with programming and IT teams on system updates and enhancements
- Assist in implementing system changes and corporate IT initiatives
Documentation & Reporting
- Maintain accurate operational logs and system documentation
- Document procedures and provide training to staff as needed
- Identify trends and recommend improvements for system performance and operations
Technical Skills
- Strong knowledge of IBM i (OS/400) operations and Control Language (CL)
- Experience with job scheduling, batch processing, and system monitoring
- Familiarity with:
- IBM i Client Access
- Windows and Windows Server environments
- Microsoft Office applications
Experience
- 1–3 years of experience in a midrange, mainframe, or data center operations environment
- Experience in distribution, logistics, or ERP-based environments is a plus
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