Our client is seeking a Senior ServiceNow Developer to design, develop, and implement solutions within the ServiceNow platform, playing a crucial role in maintaining and continually improving implemented modules across the agency.
Scope of Work
• Maintain and perform continual service improvements on implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Work with product owners/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Perform operational administrative tasks as needed.
• Assist with report configuration and maintenance as needed.
• Configure and maintain data integrations between ServiceNow and other systems.
• Design and develop ServiceNow forms, tables, and modules.
• Develop workflow/flow designs where required to drive approvals and process lifecycle.
• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting (including CMS/Service Portal).
• Design, create, and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and similar components in ServiceNow.
• Ensure adherence to ServiceNow best practices, agency security guidelines, and governance policies, maintaining as close to an out-of-the-box environment as possible.
• Perform code reviews and mentor junior developers.
• Stay current on ServiceNow releases, features, and industry trends; identify opportunities for process improvement and automation.
• Design, develop, enhance, debug, and implement software; troubleshoot production problems related to software applications.
• Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements.
• Address problems of systems integration, compatibility, and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Perform feasibility analysis on potential future projects and present findings to management.
• Assist in evaluating and recommending application software packages, integration, and testing tools.
• Act as team leader on projects; instruct, assign, direct, and check the work of other software developers on the development team.
• Participate in development of software user manuals.
Required Skills / Qualifications
• Bachelor''s degree in Computer Science, Information Technology, or equivalent work experience.
• Minimum 5 years of hands-on ServiceNow development experience across ITSM, ITFM, HRSD, ITOM, PPM, and SPM modules.
• Proficiency in JavaScript, HTML, CSS, and REST APIs.
• In-depth knowledge of implementing ServiceNow architecture and ServiceNow scripting.
• Experience working in an Agile/Scrum environment.
• Experience creating ServiceNow update sets and promoting/testing changes through multiple instances into production.
• Demonstrated knowledge of service management processes, procedures, and software, including ServiceNow.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
Desired Qualifications
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
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