The IT Customer Support Specialist delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.
Responsibilities include:- Support SharePoint site creation, updates, access management, and basic troubleshooting
- Meet with customers to gather requirements and deliver out of the box SharePoint solutions
- Assist with SharePoint migrations, upgrades, documentation, and user training
- Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
- Perform basic system administration including account management, software configuration, and data process maintenance
- Review and communicate IT outage notices and maintain situational awareness of IT operations
- Research and resolve IT user questions or escalate when needed
- Complete desktop/laptop/tablet/printer setup and troubleshooting
- Install and update software and assist with ad hoc IT projects
- Support video conferencing setups, loaner equipment, software license coordination, and VIP support
- Provide remote support for off-site users
- Log, document, and resolve issues professionally and efficiently
- Participate in team projects and complete other assigned duties
Minimum Requirements- Strong technical aptitude with the ability to learn new systems quickly
- Clear, professional verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Basic experience with SharePoint (support or simple development)
- Familiarity with Microsoft Office and general IT troubleshooting practices
Preferred Qualifications- Experience in helpdesk, customer support, or application support
- Experience supporting both Windows and Mac environments
- Experience with SharePoint Online, Power Apps, Power Automate, Power BI
- Familiarity with JIRA or similar tracking tools
- Understanding of SDLC and standard IT procedures/work instructions
Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)
Education and Relevant ExperienceA BS/BA degree in an information technology field related field or equivalent experience in related field.
ARES Benefits:ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).
Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.
*Applications are going to be accepted on an ongoing basis until the position has been filled.
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