IT Support Specialist

RESPONSIBILITIES:
Kforce has a client seeking an IT Support Specialist in Miami, FL (Florida).

Responsibilities:
* Set up and maintain customer records across various internal systems
* Coordinate with Credit, Dispatch, Sales, Billing, and Customer Experience teams to resolve customer and operational issues
* Research and troubleshoot discrepancies related to freight, haulers, customer setup, system mapping, billing, and data integrity
* Monitor and resolve daily exceptions, holds, and system-related issues within the RCD platform
* Support billing accuracy and month-end close activities by ensuring timely issue resolution
* Perform data entry, reporting, and operational support tasks while maintaining high accuracy
* Communicate effectively via phone, email, and instant messaging with cross-functional teams

REQUIREMENTS:
* Experience working in a cross-functional, team-oriented environment
* Strong organizational skills with the ability to prioritize a high-volume workload
* Excellent verbal and written communication skills
* Proficiency in Microsoft Office, particularly Excel (formulas, data analysis, reporting)
* Strong analytical and problem-solving abilities with a high attention to detail
* Ability to work independently with minimal supervision
* Comfortable managing multiple systems and tasks simultaneously
* Flexible and responsive in fast-paced operational environments, including month-end support activities

Key Skills:
* Data Entry
* Excel
* Customer Setup
* Sales Support
* Operations Coordination
* Billing Support
* Research
* Problem Resolution
* Reporting
* Data Analysis
* Oracle, Customer Service

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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