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Skills

IT Service Management
FOCUS
Computer Hardware
Management
Service Desk
Identity Management
Migration
Documentation
End-user Training
Technical Support
System Administration
Account Management
Software Configuration
IT Operations
Research
Laptop
Tablet
Videoconferencing
Collaboration
Remote Support
Communication
Customer Service
Organizational Skills
Attention To Detail
Microsoft Office
Help Desk
Customer Support
Application Support
Microsoft Windows
Sharepoint Online
Microsoft Power BI
JIRA
Software Development Methodology
HTML
Cascading Style Sheets
JavaScript
Microsoft SharePoint
Customization
Business Analysis
Business Analytics
Information Technology
Health Insurance
FSA
Insurance
Recruiting
SAP BASIS
Law

IT Service Management
FOCUS
Computer Hardware
Management
Service Desk
Identity Management
Migration
Documentation
End-user Training
Technical Support
System Administration
Account Management
Software Configuration
IT Operations
Research
Laptop
Tablet
Videoconferencing
Collaboration
Remote Support
Communication
Customer Service
Organizational Skills
Attention To Detail
Microsoft Office
Help Desk
Customer Support
Application Support
Microsoft Windows
Sharepoint Online
Microsoft Power BI
JIRA
Software Development Methodology
HTML
Cascading Style Sheets
JavaScript
Microsoft SharePoint
Customization
Business Analysis
Business Analytics
Information Technology
Health Insurance
FSA
Insurance
Recruiting
SAP BASIS
Law

Summary

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.

Responsibilities include:

Support SharePoint site creation, updates, access management, and basic troubleshooting
Meet with customers to gather requirements and deliver out of the box SharePoint solutions
Assist with SharePoint migrations, upgrades, documentation, and user training
Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
Perform basic system administration including account management, software configuration, and data process maintenance
Review and communicate IT outage notices and maintain situational awareness of IT operations
Research and resolve IT user questions or escalate when needed
Complete desktop/laptop/tablet/printer setup and troubleshooting
Install and update software and assist with ad hoc IT projects
Support video conferencing setups, loaner equipment, software license coordination, and VIP support
Provide remote support for off site users
Log, document, and resolve issues professionally and efficiently
Participate in team projects and complete other assigned duties

Minimum Requirements:

Strong technical aptitude with the ability to learn new systems quickly
Clear, professional verbal and written communication skills
Excellent customer service and interpersonal skills
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Basic experience with SharePoint (support or simple development)
Familiarity with Microsoft Office and general IT troubleshooting practices

Preferred Qualifications:

Experience in helpdesk, customer support, or application support
Experience supporting both Windows and Mac environments
Experience with SharePoint Online, Power Apps, Power Automate, Power BI
Familiarity with JIRA or similar tracking tools
Understanding of SDLC and standard IT procedures/work instructions
Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)

Education and Relevant Work Experience:

A BS/BA degree in an information technology field related field or equivalent experience in related field

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

Medical Insurance
Dental Insurance
Vision Insurance
HSA/FSA Accounts
Life & Disability Insurance
Critical Illness & Accident Insurance
ESOP
401(k) Plan
Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10303464
Position Id: 76034c18df70535254b4270ee801c72b
Posted 1 day ago

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